Sample Customer Complaint

MasterControl's Customer Complaint Systems are designed by industry practitioner for automating the Sample Customer Complaint process in any organization.

A Customer Complaint system is the crux of any quality and compliance process. It is a regulatory requirement that FDA / global regulatory inspectors and ISO auditors consider critical. An automated Customer Complaint system reduces audit time and findings, and a decreases risk of product recalls. It improves product quality and safety, increases customer satisfaction, and ensures FDA and ISO compliance.

Simplify and Streamline the Management of Customer Complaints

A Centralized, Convenient System

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Demo: MasterControl Customer Complaints Management Software

A single, cohesive system simplifies the search and retrieval of complaints and related data. A software solution—as opposed to a paper-based system—offers the capability to formalize and standardize complaint handling through a simple web-based process, so customers can log sample customer complaints from virtually anywhere. And complaint handlers can manage those complaints from any location with internet access as well.

Integration with Other Computerized Business Systems

Integration

An automated system connects the customer complaint process to the rest of the quality system and should provide links to corrective actions and adverse-event handling tools. This connectivity with the sample customer complaints helps managers track a complaint from initiation to completion. With an effective electronic system, a link can be provided on a company website within a CRM application (or any application that supports URL links), so employees, customers, or partners can easily initiate a customer complaint. Connectivity with these sample customer complaints will help managers track a complaint from initiation to completion and give them the ability to proactively improve the complaint-handling process.

Efficiency

Efficiency

A manual system is plagued by bottlenecks: misplaced or overlooked complaints coming from disparate sources, incomplete information, lack of follow up, and inadequate response. All of these can result in delayed complaint resolution. Electronic systems that are dedicated to the management of sample customer complaints reduce the life cycle of the complaint process by streamlining processes and consolidating different sources under a single platform. Some electronic systems provide customizable forms that capture all essential information, feature automatic follow-up email notifications, and incorporate escalations to ensure timely responses.

Mitigation of Potential Legal Issues

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Mitigation

Customer complaint software can give a company advanced reporting tools that provide a real-time view of the state of the company's compliance. With continuous monitoring capabilities, an organization can be prepared to respond to any potential lawsuits. A controlled record-keeping environment that shows how complaints are investigated and addressed may help reduce legal risks.

Compliant System

Organizations doing business in regulatory environments require an electronic system that is designed to meet their regulatory needs. Companies subject to ISO and FDA guidelines cannot ignore customer complaints. They are the ultimate indicators of product/service quality. Every complaint has to be properly evaluated, investigated, and corrected. For instance, the FDA’s 21 CFR Part 11 requires an audit trail as a key control in making electronic records reliable. Customers subject to such regulatory standards require a secure, time-stamped audit trail that documents the identity of anyone who creates, modifies, or deletes an electronic record (such as a sample customer complaint file), when the action occurred, and the changes made to the record. If your organization is subject to regulatory compliance, there are many systems on the market that are specifically engineered to facilitate compliance with regulatory requirements like FDA standards and guidelines such as ISO 9000, ISO 14000, and ISO 13485. A good system should not only help you attain FDA and ISO compliance, but should also help you sustain it year after year.

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Sample Customer Complaint

Simplify and Streamline the Management of Customer Complaints