MasterControl improves product quality and safety with an integrated, closed-loop system designed to help you proactively manage postmarket surveillance processes and customer feedback throughout your regulated product’s lifecycle.
Monitoring products after they have been cleared for consumer use can be a compliance nightmare, but the knowledge gained from customer feedback and complaints is integral to advancing next-generation products and catalyzing innovations. MasterControl puts the power of postmarket surveillance in the palm of your hand, allowing you to simultaneously manage product safety and ensure quality compliance.
Knowing the status of postmarket activities at all times is mandatory. You need robust reporting tools that keep you up to date by tracking customer feedback according to product groups, elapsed times, average times and responses pending regulatory acknowledgement.
Relying on disparate, siloed systems allows too much room for error. MasterControl integrates postmarket activities and customer feedback in one system to help you improve issue tracking, analysis and risk management.
A consistent infusion of quality into your business processes significantly improves product quality and market success. MasterControl seamlessly unites postmarket surveillance activities with core quality processes to enable you to effectively manage risk and ensure compliance.
Streamline the capture and documentation of postmarket feedback from customer complaints and surveys. Integrate feedback data with automated noncomformance, CAPA and other quality processes to quickly identify trends and bolster risk management.
Automate and efficiently manage the entire document lifecycle from creation to approval, distribution, retrieval and obsolescence. Expedite routing, follow-up, escalation and approval steps to reduce document cycle times.
Ensure that postmarket and quality data is collected and managed systematically and reported to regulatory authorities in a uniform and timely manner. Keep reporting consistent and compliant while maintaining a summary log of all events that have and have not been reported.
The MasterControl Platform is the foundation for complete product quality – connecting applications, documentation and data across your entire product development life cycle, from concept to commercialization.