In regulated environments, customer complaints take on a higher level of significance. This is especially true when they're related to adverse events or safety issues. Effective postmarket surveillance isn't really possible with paper or hybrid systems. A cloud-based, fully automated solution tracks customer complaints through to resolution, improving your products and increasing customer satisfaction.
FDA regulations and ISO standards require a formal complaint management system. Effective complaint management is essential for informing regulators about quality issues. Regulated companies need a way to address these issues quickly. Companies worldwide use MasterControl to meet these requirements.
With MasterControl Postmarket Excellence, you can manage, track and trend, and resolve complaints all on the same platform. Using the MasterControl platform connects your data to other MasterControl solutions. This simplifies related processes and ensures no information is lost through human error.
Comply with regulations and improve overall quality with a solution that gives you complete visibility into your complaint management.Download Now