Customer Complaint Management System

Turn your customer complaints into improvement opportunities with an online tracking system that complies with postmarket regulatory requirements.

In regulated environments, customer complaints take on a higher level of significance. This is especially true when they're related to adverse events or safety issues. Effective postmarket surveillance isn't really possible with paper or hybrid systems. A cloud-based, fully automated solution tracks customer complaints through to resolution, improving your products and increasing customer satisfaction.

Free Resources

MasterControl Customer Complaints™

Effective Complaint Management

Hundreds of companies worldwide use MasterControl Customer Complaints to comply with postmarket surveillance requirements and improve their products.

Make the most out of your complaint process with an automated solution.

Best Practice Forms and Processes

Worker using customer complaint management software

Best-practice forms provide companies with a complaint management solution that is easy to use and FDA and ISO compliant.

Analytics Tools to Determine Root Cause

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Using your complaint data and our analytics tools, you can determine if a corrective and preventive action (CAPA) is needed. You can also track and trend complaints to find out what the underlying issues are.

Complaint Management for Compliance

Proper complaint handling is good for business and essential for compliance. Learn how to turn complaints into opportunities for improvement and how to effectively resolve them.