MasterControl Customer Complaints automates the customer complaint process from start to finish. Complaint forms are received, tracked, commented on, approved and resolved all via an electronic, web-based system.
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Sustained Compliance: MasterControl helps FDA-regulated and ISO compliant companies attain and sustain FDA GMP compliance by optimizing the customer complaint process, speeding up the turnaround from complaint submission to resolution, and keeping the overall quality system always ready for FDA GMP inspections or ISO quality audits.
Integrated Quality Management: MasterControl connects the paperless customer complaints process with other quality processes for a holistic approach to quality management.
Enterprise-wide Product Application: MasterControl can handle every department's forms and documents-based processes, making it an ideal enterprise-wide solution.
For more information about the customer complaint process, please feel free to contact a MasterControl representative.