MasterControl AI Trust Center
Welcome to MasterControl's AI Trust Center, your resource for understanding how we responsibly develop, implement, and govern our artificial intelligence solutions with transparency and ethical standards at the forefront. Our commitment to building trustworthy AI technologies is demonstrated through rigorous testing, continuous oversight, and adherence to industry-leading privacy practices. Our goal is to ensure that our innovations enhance your business while protecting what matters most.
Our Core AI Principles
MasterControl is committed to responsible AI specialized for life sciences industries to ensure your usage of AI is aligned with global regulatory requirements, guidelines, and standards.
Compliant
At MasterControl, we implement comprehensive security controls throughout our AI development lifecycle, employing advanced threat modeling, continuous monitoring systems, and rigorous access controls to safeguard our AI infrastructure against emerging vulnerabilities and ensure our clients can trust the security foundation upon which our intelligent solutions are built. Learn More.
Secure
Data privacy and security are critical to you, especially in highly regulated industries. That’s why as an expert in life sciences, MasterControl has built our secure agentic AI platform. It includes a system of customized large language models (LLMs), services, and programmatic agents all strictly governed and administered by MasterControl on our compliant platform. MasterControl does not utilize third party services to provide AI functionality. This means your data never leaves our secure and validated system for processing. Learn More.
Trustworthy
MasterControl is committed to responsible, ethical AI development and deployment. Every intelligent solution we develop undergoes rigorous evaluation against industry standards and our own stringent principles, demonstrating that when you partner with MasterControl, you're choosing a company that values patient safety, risk management, transparency, accountability, and continuous improvement. Learn More.
Compliant
MasterControl owns our full AI technology stack, from agents, to models, to processing. Our AI platform adheres to industry standards including 21 CFR Part 11, EU MDR, GDPR, and HIPAA, where applicable. In addition, MasterControl is compliant with the following ISO standards:
- ISO 9001 – Quality Management
- ISO 27001 – Information Security
- ISO 27017 – Cloud Security
- ISO 27701 – Privacy Information Management
- ISO 42001 – Artificial Intelligence Management Systems (AIMS)
Secure
MasterControl's commitment to AI security and data privacy encompasses robust protection mechanisms that safeguard both our intelligent systems and customers' sensitive information. We do not use third party large language models (LLMs) to provide AI functionality. We implement comprehensive technical guardrails, enforce strict data governance protocols, and maintain transparent privacy practices that not only comply with global regulations but empower our customers to be able to leverage AI capabilities while maintaining complete confidence in how their critical data is protected, used, and managed.
Trustworthy
MasterControl is committed to responsible, ethical AI development that assists humans. Overall strategy places onus for utilization of AI outputs on the user, with an emphasis on a human-in-the-loop approach. Users are able to review the input information in comparison to the output within the application to verify the validity. MasterControl’s AI features do not perform any decision making tasks. Click here for more information about MasterControl's AI Responsible Use Principles.
Frequently Asked Questions (FAQs)
Does MasterControl comply with AI regulatory guidance for vendors?
MasterControl owns our full AI technology stack, from agents, to models, to processing. Our AI platform adheres to industry standards including 21 CFR Part 11, EU MDR, GDPR, and HIPAA, where applicable. In addition, MasterControl is compliant with the following ISO standards:
• ISO 9001 – Quality Management
• ISO 27001 – Information Security
• ISO 27017 – Cloud Security
• ISO 27701 – Privacy Information Management
• ISO 42001 – Artificial Intelligence Management Systems (AIMS)
Is your solution 21 CFR Part 11 compliant for AI-generated outputs?
Yes. MasterControl is specifically designed to comply with all requirements of Part 11.
How does MasterControl ensure that its AI capabilities are developed and deployed ethically?
MasterControl is committed to protecting customer data. Customer inputs remain private, are not shared with others, and are never used to train our production models. All data is securely processed within our environment, and customers retain full control over their data.
Do you have formal AI governance and risk management processes?
Yes. MasterControl has an established and certified AI Management System (AIMS) in compliance with IS0 42001 standards.
Is customer data used to train MasterControl LLMs?
MasterControl does not use customer data to train our production models.
Do MasterControl customers have their own MasterControl LLM?
Currently, we do not offer LLMs for specific customers. While model(s) are centralized, customer data and outputs are never shared across customers.
How do you ensure data segregation between customers?
MasterControl deploys individual resources to customer instances with a lean local deployment of the AI model. MasterControl links this to each customers individual S3 bucket and EC2 instance provisioned by the IaaS provider.
How do you ensure response accuracy and relevance?
Our generative AI solutions are built upon architecture, like Retrieval-Augmented Generation (RAG) and Knowledge Graph (KG). This addresses this fundamental challenge by creating a system that never guesses. We apply quality thresholds before delivering outputs. Our approach meticulously retrieves, verifies, and presents information from reference points, ensuring human-in-the-loop review and approval of generated information.
Does MasterControl monitor your AI system performance in production?
MasterControl monitors the following system performance metrics:
• Truthfulness or correctness
• Closure
• Informativeness
• Relevance
• Well-formedness
• Toxicity
• Bias
• Safety
• Robustness
• Maintainability
• Privacy Security
Is usage of MasterControl AI optional?
Customers can choose whether or not to use a MasterControl AI product, but the underlying technology used in that feature is not something a user controls.
