MASTERCONTROL - SUB-PROCESSOR LIST
LAST UPDATED: January 5, 2026
SUMMARY
To deliver our services, MasterControl Solutions, Inc. (“MasterControl”) and its affiliates may use third-party data processors (“Third-Party Sub-processors”) and MasterControl affiliates ("MasterControl Affiliates") to process customer personal data.
By subscribing to receive updates about this page, you will be notified by email about changes to the Third-Party Sub-processors and MasterControl Affiliates that may be involved in processing your customer personal data.
AUTHORIZED THIRD-PARTY SUB-PROCESSORS
| Sub-Processor | Purpose | Location of Processing | Applicable Cloud Products |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting | Global | Qx, Mx |
| Atmosera | Managed cloud services provider | US | Ax |
| Elasticsearch, Inc. | Search engine functionality | Global | Qx, Mx |
| Grafana Labs | Application monitoring, observability and metrics | Global | Qx, Mx |
| Insight Software (f/k/a Logi Analytics, Inc.) | Analytics | US, UK, Ireland | Qx, Mx |
| Microsoft Azure | Cloud computing platform | US | Ax |
| Progress Software Corporation | Secure file transfer | US | Qx, Mx |
| ServiceNow | Customer incident tracking | Global | Qx, Mx |
| Sisense, Inc. | Business intelligence and analytics | US, Germany, Australia | Qx, Mx |
AUTHORIZED MASTERCONTROL AFFILIATES
| Affiliates | Purpose | Location |
|---|---|---|
| MasterControl Global Limited | Supporting the provision, management and maintenance of the Service | UK |
| MasterControl KK | Japan | |
| MasterControl PTY LTD | Australia | |
| MasterControl Singapore | Singapore |
HOW TO SUBSCRIBE TO UPDATES:
If you are a current customer, with an EEA data processing addendum in place ("DPA") with MasterControl, you may subscribe to receive email notification of changes to this Sub-processor List by submitting (1) the email address for such notifications and (2) the full name of the legal entity on whose behalf you are subscribing.
MasterControl will process your personal information in a manner consistent with our Privacy Notice.
HOW CAN CURRENT MASTERCONTROL CUSTOMERS OBJECT TO A NEW SUB-PROCESSOR?
As permitted by your DPA with MasterControl, you may notify us of an objection to our use of a new Third-Party Sub-processor used to process your Customer Data by sending such objection to [email protected] within ten (10) days after MasterControl's notice of such new Third-Party Sub-processor, or such other period of time as set forth in your DPA. Objections shall be handled as described in your DPA.
Need more information?
To learn more about MasterControl's software systems, please contact a MasterControl representative.
