Excellence Recognized by Customers: MasterControl Earns 2026 TrustRadius Buyer's Choice Award

When it comes to quality and manufacturing software in regulated industries, customer testimonials speak volumes. MasterControl has been recognized as a 2026 Buyer's Choice award winner by TrustRadius, a HG Insights company and leading buyer intelligence platform for business technology.

This prestigious recognition is based entirely on authentic MasterControl reviews from verified users—no applications, no fees, just genuine customer feedback validating our commitment to helping life sciences organizations bring life-changing products to patients faster.

A Customer-Driven Award

The TrustRadius Buyer's Choice Award stands apart because it's completely based on unbiased customer testimonials. Reviewers answer critical questions about whether products live up to expectations, if support teams deliver on promises, and whether they would purchase again.

MasterControl excelled in three qualifying categories:

1. Best Capabilities: Robust functionality meeting complex industry needs.
2. Best Value for Price: Measurable return on investment (ROI) and cost-effectiveness.
3. Best Customer Relationship: Exceptional support throughout the customer journey.

What Life Sciences Professionals Are Saying

The MasterControl testimonials that earned this award reveal consistent themes across quality and manufacturing operations. Here's what user reviews highlight:

Eliminating Paper-Based Inefficiencies

Manufacturing professionals across life sciences have experienced transformative results moving to digital operations. Reviewers highlighted some of the benefits of eliminating paper:

• "My company is fortunate enough to have implemented Manufacturing Excellence (Mx) at the time of starting to do production records, so we've managed to avoid paper production records from the get-go. This is a huge win for the company in terms of compliance as well as effort."
• "Replaced paper-based batch records with electronic batch records in the manufacturing environment. Removal and eradication of documentation errors, improvement in quality review and product release times. Process improvements and full online traceability of the production progress."
• "The digitalisation and no paper is a big progress for our company. From a user perspective we are happy with the module."

Dramatic Time and Cost Savings

Customer reviews consistently demonstrate measurable efficiency gains:

• "MasterControl Manufacturing Excellence helped us to save a lot of time on the shop floor by making data entries simple and fast. We no longer have overwriting errors which was creating extra work to add comments on the paper and review again. Operators no longer have date and time entry errors."
• "It reduces errors in the batch records and provides better data integrity. It has sped up our creation process and also our quality review process. We currently create 20-30 batch records a day. Each batch record used to take 30-45 minutes to create. They now take roughly 10 minutes."
• "We have been able to consolidate 12 batch records for 120 SKUs across four production lines into one master template."

Enhanced Compliance Without Complexity

For regulated industries, maintaining compliance while improving efficiency is essential. MasterControl user reviews praised this balance:

• "It has been key in providing an efficient and effective mechanism to meet compliance requirements and error proofing. The functionality is extremely flexible and easy to validate."
• "We use Manufacturing Excellence to reduce human error, automate calculations, provide real time review, data analytics for production record data captures to ensure efficiency with maintaining 21 CFR 211 compliance."
• "The implementation of electronic production records helps to reduce the production record review/release time as well as to reduce the number of documentation errors during processing. One of the most efficient ways MasterControl Mx has helped address problems is by having the ability to set value ranges for entries, allowing any out of specification result to immediately be addressed."

User-Friendly Design That Empowers Teams

One of the most valuable aspects highlighted in customer testimonials is accessibility for all technical levels:

• "The system is pretty easy to use from an end user standpoint. Data entry marking steps complete performing corrections is relatively straightforward and requires minimal training for new manufacturing users."
• "It's easy to understand. It flows well and allows those of us with very little computer experience to use the product. The training required to use the builder tool was minimal."
• "The product is used to record and store electronic batch records (EBR). By transitioning from paper records, traceability and ease of use are greatly increased. A key benefit is the accessibility and understandability of the system to operators and other staff who do not come from a quality background—they are guided through the process in a way that minimises the opportunity for errors or missed entries."

Industry Recognition

Allyson Havener, CMO at TrustRadius, emphasized the significance of this achievement: "MasterControl is helping manufacturers turn compliance into a true competitive advantage. Winning the 2026 TrustRadius Buyer's Choice Award for Manufacturing Excellence reflects the trust customers place in MasterControl to streamline production, ensure precision, and drive continuous improvement across their operations".

Why These Customer Reviews Matter

MasterControl reviews provide valuable insights for life sciences professionals evaluating quality and manufacturing solutions. Key themes that emerge from hundreds of customer testimonials include:

Flexibility and Customization

• "There are a lot of good options for configuration in the software."
• "I give MasterControl Manufacturing Excellence this rating for many reasons. One is customization. We can create our own templates."

No-Code Configuration

• "The no coding perspective to build records make it easy to learn."
• "Great solution for organizations that want a flexible EBR that doesn't require IT coding resources."

Comprehensive Integration

• "MasterControl Manufacturing Excellence streamlines our processes and makes it simple for us to connect deviations and events to individual batches or processes. It allows us to bundle events for ease of access in determining risk."
• "The time saved and the convenience of having all our documentation in one place beats out all of the market competitors."

Real-Time Visibility

• "Having a web-based solution has given us the ability to have multiple operators in the batch record entering data at the same time from multiple devices. This allows us to review some steps in process"
• "MasterControl is a powerful tool to link manufacturing and quality. Also to get a real time date of the status on the production line"

Our Commitment to Your Success

Jon Beckstrand, CEO of MasterControl, expressed gratitude for the recognition from customers and TrustRadius: "This recognition from TrustRadius reflects our unwavering commitment to delivering exceptional value to our customers. Our customers' success in maintaining quality and compliance while driving operational excellence is at the heart of everything we do. This award validates that our software solution is fulfilling its purpose to bring life-saving products to patients faster".

For over three decades, MasterControl has remained focused on one mission: helping bring life-changing products to more people sooner. Our cloud-based manufacturing, quality, and asset management software helps organizations digitize, automate, and connect critical processes while maintaining rigorous compliance standards.

Eliminating Trade-Offs in Regulated Industries

What sets MasterControl apart? According to customer reviews, it's our ability to eliminate the trade-offs that are common in life sciences environments. Life sciences professionals no longer need to choose between:

• Quality and cost.
• Speed and safety.
• Innovation and regulation.
• Control and flexibility.

Our platform leverages artificial intelligence (AI) to simplify GxP workflows, allowing organizations to excel across all dimensions simultaneously—without jeopardizing compliance.

As one customer aptly summarized: "Anyone looking for a digital batch record solution would be smart to look at MasterControl. Their package is well designed, and they are always innovating new solutions for it."

Another added: "I think and fully believe this product was meant to help production sites become more efficient. The thought that went behind creating this product is really great and as a customer, we can tell that the customer experience was really thought out. As was the end user experience. This has been a gamechanger to our facility."

Conclusion: Building on Customer Trust

The 2026 TrustRadius Buyer's Choice Award represents more than industry recognition—it's a testament to the trust that over 1,250 companies worldwide place in MasterControl.

These authentic customer reviews tell a consistent story: MasterControl transforms manufacturing and quality operations for life sciences organizations, moving them from paper-based inefficiency to digital excellence while maintaining rigorous compliance standards. The results speak for themselves through measurable improvements in efficiency, accuracy, and time to market.

Whether you're looking to eliminate documentation errors, accelerate batch record review times, achieve paperless operations, or find a solution your team will embrace, the collective voice of our customers provides clear validation.

We're honored by this recognition and remain committed to our founding mission: helping bring life-saving products to patients faster. As we continue innovating our platform, one constant remains—our dedication to customer success.

Ready to experience the difference? Visit mastercontrol.com to discover how our award-winning solutions can transform your quality and manufacturing operations.