The emerging digital workforce is very well suited for multiple routine administrative and production tasks that really do not rely on human judgment, and that are mostly rule based and repetitive in nature. The total number of these processes is astonishingly large in pharmaceutical, medical devices and related contract research organizations (CROs) given the numerous clinical, R&D, and commercial and sales call reporting procedures.
Automating these procedures will enhance efficiency, reduce operational costs and enable collaboration across the entire biopharma value chain. Automation of the “robotic” nature of tasks will free employees to focus on activities that drive value, improve customer engagement and in-turn revenue. Thus, robotic process automation (RPA) not only transforms the efficiency equation, but also directly enhances the customer experience. This complimenting technology can help companies organize themselves for the future, laying the foundation for a more autonomous, enterprise driven by artificial intelligence (AI).
With the increasing pressure to deliver operational efficiencies, CROs, pharma and biotech leaders are pursuing RPA as a way to integrate multiple sources of vast volumes of data for evaluation and insight. This dovetails with current additional quality, compliance, clinical and regulatory tools offered by MasterControl.
The potential utility of RPA to automate repetitive, data-intensive back-office processes, such as finance and human resources, has already been talked about at length. But automation is about creating and maintaining efficiency. RPA’s ability to quickly integrate data to enable agility in complex environments makes it a technology relevant to the middle and front offices, too. The clear advantages of RPA are both speed and consistency in data entry, data analysis, quality control, and audit readiness in activities, including clinical, regulatory, safety and lab operations.
The following are some of the many RPA technology applications in core industry processes across the life sciences value chain:
Some of the key factors for any life sciences organization that is on the journey of evaluating and adopting automation include the following:
To summarize, robotics can increase a life science manufacturer’s future agility. The technology will be embedded in all of our industry’s organizations over the next few years. To best understand the opportunities inherent in RPA adoption, companies should begin to assess which low-complexity tasks are best suited for the technology. The good news is CROs, pharma and device makers can take advantage of emerging leading practices learned in other industries. The keys to successfully benefiting from RPA technology starts with setting reasonable expectations at the start. The next step is to promote frequent conversations between RPA consultants, developers and business users to educate and provide training that facilitate the trust needed to achieve the full potential of robotics in the life sciences space.
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