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AI in Quality Management: A New Age for Document Search

Article on how AI is reshaping quality management documentation.

There has been an increased emphasis on quality management as businesses strive to improve efficiency and streamline operations. Processes that were once manual have shifted to electronic quality management systems (eQMS). Yet, the complexities of managing quality system documentation within an eQMS can sometimes undermine the quest for efficiency.

This blog post explores how artificial intelligence (AI) is reshaping quality system documentation search, provides insightful strategies for integrating AI into prevailing workflows, and looks at the AI-driven future of quality management.

The Evolution of Quality System Documentation Management

In traditional quality management systems, accessing specific documents often becomes a complex task, steeped in reliance on document codes. For example, a quality manager needing to review a standard operating procedure (SOP) for a quality audit might encounter numerous hurdles if they can't recall the exact code, such as "SOP-QA-007." This would typically involve sifting through a plethora of documents, a task that is not only tedious but also time-consuming, diminishing productivity and operational efficiencies.

A quality engineer, faced with a similar predicament, might struggle if they need to consult a work instruction (WRK) outlining the precise testing protocol but forgot the specific code like "WRK-QT-032." The time wasted searching for this information, or needing to ask a team member, could slow down the entire quality testing process, negatively impacting time management and overall productivity.

The same complexities arise even with forms (FRMs). Suppose a quality supervisor requires a quality incident report form but cannot remember the exact form code, such as "FRM-QI-018". This forces them to spend an excessive amount of time searching for the form or requesting help from colleagues, thereby delaying the prompt reporting and addressing of quality issues.

Risk assessments (RSKs) are crucial to any quality process, and accessing the right one should be straightforward. However, if a quality officer needs to check a risk assessment but can't recall the specific risk assessment number, like "RSK-QP-009," it results in wasting valuable time that could have been used for risk mitigation activities, creating inefficiencies within the quality department.

Lastly, job aids (JAs) are often invaluable quick reference guides in quality processes. Unfortunately, if a quality inspector forgets a specific code, like "JA-QI-003," they may lose precious time searching for the right job aid or information. This not only reduces the effectiveness of quality inspections, but also hinders overall team performance.

Streamlining Quality Management With AI

Incorporating AI in quality management simplifies these tasks. With AI, users input a natural language query related to the document they need. The AI system then scans the entire eQMS and delivers the relevant text and document, demonstrating the unparalleled efficiency and precision AI brings to quality system documentation.

Beyond increasing search efficiency, AI's machine learning capabilities enable it to learn and adapt to each query. Refining its understanding and interpretation of natural language improves its efficiency over time. For instance, suppose users frequently search for terms like "equipment maintenance guidelines." In that case, the AI system learns to associate this phrase with the relevant SOP or WRK, making future searches faster and more precise.

AI’s Expanding Role in Quality Management

AI’s abilities go beyond document retrieval in an eQMS. It can analyze searches to identify patterns, common questions, or potential problem areas in an organization’s operation.

Suppose an organization consistently logs a high volume of searches for a specific RSK in connection to hazardous material handling. The AI system can flag this trend, suggesting employees might be unsure about proper procedures. With this information, the organization can increase training or clarify that specific RSK, improving safety and compliance efforts.

AI’s predictive capabilities can also help organizations stay one step ahead. If it spots a surge in queries about a new industry regulation, it might indicate the organization’s potential risk of noncompliance. This early warning allows the organization to proactively review and update its SOPs to meet new regulatory standards.

The benefits of incorporating AI in quality management within organizations extend to employees at all levels. Quality managers no longer have to stress about misremembering complex document codes. AI helps them retrieve the necessary documents quickly, increasing their operational efficiency and reducing downtime. On the production line, quality engineers can access WRKs and JAs with a high degree of accuracy, reducing errors that may have significant implications on product quality.


When it comes to the realm of quality system documentation, embracing AI will significantly streamline its management, reducing the time and energy spent on locating and using crucial data. Artificial intelligence’s abilities to perform complex tasks with unmatched speed and accuracy make it an indispensable tool in a modern eQMS. Therefore, organizations seeking to improve their quality management processes should embrace AI. They will see its benefits in enhancing efficiency, boosting productivity, and making quality management a more intuitive and user-friendly process. In the technology-driven 21st century, capitalizing on the power of AI in quality management is no longer a luxury but a necessity for any growth-oriented business.

greg waldstreicher

Greg Waldstreicher is the Chief Executive Officer at, an artificial intelligence company transforming the way employees interact with their organization’s policies and procedures. Prior to founding Botable, Greg co-founded DoseSpot, an electronic prescription software company that has become a go-to solution for over 200,000 healthcare providers. Greg earned a bachelor’s degree in accounting from the University of Maryland Robert H. Smith School of Business and a master's degree in entrepreneurship from Northeastern University.

Please join Greg’s session at Masters Summit 2024, Transforming Quality Management with AI at Berkshire Sterile Manufacturing.

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