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How to Ensure a Successful Digital Transformation

February 25, 2020 by Sara Bresee, EVP of Marketing at MasterControl

The past decade has brought significant technological evolution, with the majority of businesses transforming into digital organizations and consumers embracing an online world wholeheartedly. However, one fundamental industry continues to cling to seemingly tried-and-true traditions and avoid the undeniable benefits of digitization: healthcare. By refusing to evolve past largely paper-based document control processes, healthcare organizations are racking up unnecessary operational costs, increasing their risk levels and worst of all, impeding critical research progress.

Continuing to rely on antiquated, paper-based document control in this vital industry can lead to obscured data-driven insights, endless opportunity for human error and harmful blind spots. Additionally, having to scan handwritten notes and store massive quantities of paper documents results in version control madness, and having to sort through and/or transport hundreds or even thousands of heavy file boxes any time a question or audit arises can lead to workplace injuries, chronic delays and inspection complications.

Why Many Healthcare Organizations Fail to Digitally Transform

Given the highly regulated, process-driven nature of the life sciences and healthcare sector, practicality and pragmatism are understandably priorities. In fact, many organizations operate under a well-intentioned mindset of, “If it’s not broken, why fix it?”

Here’s the problem, though: In today’s increasingly digital world where transparency, innovation and speed are key to survival and long-term market relevance, a “It’s not broken” mindset is no longer good enough.

Recognizing the need to remain competitive, many healthcare organizations are interested in the concept of eliminating their paper processes. However, actually executing on digitization goals can prove much more challenging, with most projects failing due to underfunding or poor adoption. For example, according to LNS Research, only 7 percent of the life sciences and healthcare market have automated design transfer, while the majority use spreadsheets and documents. Much of the industry has yet to take advantage of automated workflows and portals, and only 21% have adopted a core enterprise quality management system (EQMS).

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