Cochlear helps people hear and be heard by providing high-quality devices. That has to do with the quality of the product, but also involves providing comprehensive training for their employees. And when it comes to training, MasterControl is used for everything.
Coming from a paper-based system, Cochlear knows all about the errors associated with it. But since switching to digital, they’ve noticed increased efficiency. Having everyone involved in the process connected electronically lets them expedite the process.
MasterControl drives the relationship between Cochlear’s quality department and the rest of the company, making it easier to work together.