The MasterControl Premium Support Program gives you a dedicated support resource to ensure your quality and compliance needs are met. This resource, known as your technical account manager (TAM), helps you maximize quality while reducing overall support costs.
Downtime costs companies billions of dollars and can cripple a business. Your TAM is part of an elite group of support engineers with years of experience, and most TAMs worked in quality environments before joining MasterControl. You TAM helps you decrease downtime by championing your requirements and feature requests. They act as a single point of contact to help meet your quality and compliance needs.