Aerospace and Defense


Integrated Quality Management Software - ISO 9000 and AS 9000 Compliant Software to Improve Manual-based Quality System Processes

Expansion of the global economy and increasing world air traffic are a boon to aerospace manufacturers and related engineering firms, suppliers, and contractors. But such growth also brings enormous pressure to continuously innovate and adapt to technological advances. Military aircraft manufacturers and other defense contractors are equally dependent on technological innovation for continued growth. For both the aerospace and defense sectors, it is critical to foster continuous improvement of product quality, safety, and security in order to succeed.

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Aerospace and Defense Regulatory Requirements and Quality Standards

The aerospace industry must comply with regulations enforced by the Federal Aviation Administration (FAA), which provides new product certification and evaluates a manufacturer's quality control and production inspection system. Most aerospace manufacturers, suppliers, and defense contractors also conform to AS9000, ISO 9000 quality management standards, and ISO 14000 environmental management standards. Companies that are publicly traded or planning to go public or are acquired by public companies also need to comply with the Sarbanes-Oxley Act (SOX).

Quality Challenges

For aerospace and defense companies and suppliers, the ultimate goal is to manufacture safe, secure, and high-quality products and systems. To achieve this goal, they must address many quality-related challenges, including:

  • High Costs: Aerospace and defense manufacturers with multiple facilities and employees in different locations may find it cheaper initially to maintain separate quality systems, but the inefficiency of paper-based or hybrid systems that are not connected can cost a lot in terms of man-hours.
  • Search and Retrieval Issues: It's difficult to search and retrieve voluminous documentation (SOPs, policies, etc.) stored in disparate paper-based and electronic systems, especially during ISO and customer audits.
  • Inefficient System: For companies using a paper-based quality system, the change control process can be long and cumbersome, requiring face-to-face meetings to discuss changes and obtain approval and signatures. Any rejected change means even more meetings.
  • Poor Turnaround: A change control process that's not connected to other quality processes (CAPA, customer complaint, training, etc.) is likely to cause a poor turnaround in change implementation.

MasterControl Integrated Quality Management Software Solution

The MasterControl? integrated quality management suite is a configurable, easy-to-use solution that helps companies attain and sustain ISO certification and regulatory compliance. MasterControl connects different departments with each other and with data and processes under a secure and centralized Web-based system. This connectivity helps promote quality throughout the enterprise by allowing management to continuously monitor and proactively improve the quality system. MasterControl can help the aerospace and defense industry meet quality standards, increase efficiency, and keep compliance costs down.