MasterControl Inc. takes the privacy of its users seriously. Generally, you can browse through our website without providing any information about yourself (including your email address). When we do need your personal information to provide information you request, or when you choose to provide us with your personal information, this policy describes:

  • How we collect and use personal information.
  • Why we collect and use personal information.
  • Our use of “cookies”.
  • Our security practices for the personal information we gather.
  • Our policy on third-party access.
  • Our adherence to the General Data Protection Regulation (GDPR).
  • Users’ rights to control all aspects of the information collected and processed by MasterControl.

Privacy Policy Acceptance

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any component of this Privacy Policy, your only remedy is to discontinue use of the website and associated services. If at any time you believe that MasterControl has not adhered to the principles outlined in this Privacy Policy, please contact us at and we will make reasonable efforts to promptly review your inquiry. If any changes are made to this Privacy Policy, those changes will be posted on this website so that users will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contact Us For Further Information Or With Privacy Concerns/Requests

If you have any questions or concerns that are not addressed in this Privacy Policy, or if you wish to change your preferences, be removed from the system, file complaints or opt out, please email your questions or requests to us at or write to us at the MasterControl corporate headquarters mailing address.


Personal Information Requested/Collected By MasterControl

MasterControl requests personal information from you in order to gather your contact information, such as name, company name, address, phone number, email address, and zip code (collectively, your "Profile Information"). Some of this information is optional and you may choose not to provide it.

MasterControl may use the gathered information to contact you to further discuss your interest in our company and the products that we provide. MasterControl may also send you information about the availability of new white papers, product updates, newsletters and similar content resources that we believe will be beneficial to you and your organization. You can opt out of further contact from us, or from receiving such information from us, by emailing us at, or update your email preferences here. We do not disclose your personal information to any third party. MasterControl reserves the right to maintain information on customers who have violated our license and services agreement.

How MasterControl Uses Collected Information

We will use your information for several general purposes, including:

  • Fulfilling any requests for information or services placed by you.
  • Processing financial or any other transactions authorized by you.
  • Personalizing your experience on our website.
  • Keeping you up to date with news about MasterControl and our products and services.
  • Providing other information to you that we think may be of interest to you.

Your personal information shall not be used for any other purposes.

MasterControl’s Cookie Policy

When you browse our website, we may also log your IP address (the internet address of your computer) to give us an idea of which part of our website you have visited and how much time you spent there. We do not link your IP address to any other personal information that you send to us. Like many other websites, we may use a standard technology called a cookie to collect information about how you use the MasterControl website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently and to provide user preferences and basic information to the owners of a site. Except for the use of cookies, we do not automatically log data or collect data apart from any information you specifically and intentionally provide to us.

Security Measures And Third-Party Access To Data

MasterControl will not sell or transfer personal information to unaffiliated third parties. Profile information collected by MasterControl is stored in secure operating environments that are not available to the public. However, no data transmission over the internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our website and services.

User Control: Accessing/Updating Your Personal Information

Upon request, we may provide you with a copy of the personal information we hold about you. Please address requests to and insert "Access Request" as the subject heading, or write to us at MasterControl Inc. 6350 South 3000 East Salt Lake City, Utah 84121, stating your name and email address for identification purposes.

At your request, we will use reasonable efforts to update or correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. However, it may be impossible to delete your information without retaining some residual information because of backups and records of deletions.

Please address your requests to change or delete your personal information to and insert "change details" or "unsubscribe" as the subject heading as appropriate. Alternatively, you may write to us at the MasterControl corporate headquarters, stating your name and email address for identification purposes. We will only perform the user-directed activities outlined above to the extent that such activities will not compromise privacy or security interests.

Session Variables

Some sections of our website require your information to be stored in what is known as a session variable. Session variables are specific to each site visitor and are used to store user-specific information that needs to be accessed by multiple pages in a web application. They exist only for the length of your visit and while your application is active (or in the case of our client login, until you log out).

Modifications To This Policy

If necessary, this Privacy Policy may be subject to occasional changes. When such a change is made we will post a revised version here. It is your responsibility to view this Privacy Policy from time to time to be aware of any changes. Your continued use of the website will indicate your agreement to any such changes to the current Privacy Policy.


Compliance With GDPR Requirements

Information gathered by MasterControl is done so on an “opt-in” basis. For example, when filling out a form on the website, users must check a box confirming that their information will be gathered in exchange for requested downloadable content. MasterControl’s information collection, protection and processing policies are compliant with the eight “Rights of Data Subjects” delineated in the EU’s General Data Protection Regulation (GDPR). Those rights include:

  1. The right to be informed: MasterControl is completely transparent in how we are using personal data (personal data may include individual-specific data such as work email address and work phone number).
  2. The right of access: Individuals have the right to know exactly what information is held about them and how it is processed.
  3. The right of rectification: Individuals are entitled to have personal data rectified if it is inaccurate or incomplete.
  4. The right to erasure: Also known as “the right to be forgotten,” this refers to EU users’ right to having personal data deleted or removed without needing to provide a specific reason as to why they wish to discontinue.
  5. The right to restrict processing: Individuals’ right to block or suppress processing of their personal data.
  6. The right to data portability: This right allows users to retain and reuse personal data for their own purposes.
  7. The right to object: In certain circumstances, users are entitled to object to the use of their personal data (i.e., if the company uses personal data for direct marketing or scientific or historical research purposes, or for the performance of a task in the public interest).
  8. Rights of automated profiling and decision making: The GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them or is based on automated processing.

Who May Process/Control Data

Because we process the information gathered from website visitors that request information, MasterControl is considered a Data Controller/Processor according to the GDPR guidelines. As such, MasterControl may process your personal information pursuant to this Privacy Policy. We take all reasonable care to prevent any unauthorized access to your personal data.

Legal Bases For MasterControl’s Processing Of Personal Data

MasterControl abides by the requisite legal bases for processing personal data set forth in Article 6 of the GDPR. For each piece of data collected:

  • Individuals provide clear consent to have data processed for specific purposes.
  • Processing is necessary for the performance of an agreed upon contract.
  • Processing is necessary for pursuing a legitimate interest (i.e., providing requested information or content, processing mutually agreed upon transactions, etc.).

Cross-Border Data Transfers

As a global business, MasterControl participates in the transfer of personal data to different countries. MasterControl fully assesses the circumstances involving all cross-border data transfers and has suitable safeguards in place as required by the GDPR guidelines (e.g., binding corporate rules and contractual provisions). To obtain a copy of the relevant rules and/or provisions, contact

Cookies we use

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