Customer Complaints Management Software

MasterControl Customer Complaints Management suite automates and manages the customer complaints management process in an efficient and cost effective manner.

Customer complaint management is essential to the success of any regulated business. It is especially critical for regulated companies because complaints may indicate serious safety issues. For example, under the Current Good Manufacturing Practice (CGMP) regulations outlined in 21 CFR Parts 210-211, pharmaceutical companies are required to establish written procedures for complaint handling regarding a drug product and to determine whether a complaint represents a serious adverse experience that needs to be reported to the FDA.

Complaint Handling as an Integral Part of FDA and ISO Compliance