Educational Services


Owning a powerful tool can be extremely valuable, but without thorough knowledge of how to use that tool, its value is wasted. MasterControl Inc. provides a variety of educational resources to help you gain a complete understanding of the MasterControl software suite, with the ultimate goal of improving your organization's productivity and efficiency.

Whether your needs focus on enabling a new system or building a stronger understanding of a current system, MasterControl is ready to help you meet your goals. Our Education Services Department offers a variety of instructional materials and courses designed to teach both users and administrators how to get the most from MasterControl's products.

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Our team of instructors is made up of professionals that have years of real-world experience in regulated industries. They follow "best practices" guidelines to not only teach the form and function of the software but also to present the material within a problem-solving frame work. This adds more value to our customers' educational experience than what they professionals, and others in your organization become proficient with the array of MasterControl products. Our state-of-the-art facilities provide each student with a workstation loaded with the most current applications, allowing them to explore every component of MasterControl. Courses are taught by subject matter experts from our various departments and professional services consultants that make their living in the field. Students that raise questions in class often find themselves learning about a relevant solution that was just implemented at a customer's site by one of our instructors.

Our courses allow for plenty of one-on-one time with the instructors and you'll also have the opportunity to meet with colleagues in your industry and share experiences about utilizing MasterControl products. Our staff will also prepare for your visit with materials, agendas, lodging, food, and help with local travel.

Educational Materials

MasterControl offers a rich variety of instructional materials and courses designed to help both users and administrators get the most from our products and services. Instructional materials distributed at training sessions and through MasterControl's Customer Website include:

  • Manuals - Available within MasterControl's HELP, at the sysadmin level, creator-reviser level, and user level
  • Courses/Units/Reference Materials - Educational materials in electronic format are available through MasterControl's Customer Website
  • Access to Student HTTPS Training Website for One Month

On-Site Training

The Education Center can also provide training at a site of the customer's choosing. MasterControl Instructors will provide the same content and materials used at MasterControl's Corporate Headquarters. However, the examples and exercises are custom tailored to fit your specific needs. Our team will work with you in advance to ensure your facilities, equipment, and software are all properly configured before the course begins.

Train the Trainer

Larger organizations may opt for MasterControl's "Train-the-Trainer" program. This is a cost effective solution for companies that currently have or are in the process of developing their own training department. MasterControl helps these customers develop their own curriculum and certify an internal training staff.

Education Center

Hands-on training in a classroom environment is offered at MasterControl's Education Centers, located at the company's headquarters in Salt Lake City, Utah or at the European office in Basingstoke, UK. The Education Centers are working classrooms designed to help administrators, engineers and quality trainers.

You can find more information about MasterControl's training programs on MasterControl's Customer Website, such as:

  • A calendar of upcoming MasterControl courses
  • A means of easily scheduling and purchasing MasterControl education courses
  • A forum for recommending and commenting to other MasterControl users on courses you have taken
  • Access to all current and past editions of MasterContro's customer newsletter
  • Access to industry white papers and recorded Webinars

For questions or concerns regarding MasterControl's education services or center please contact a MasterControl education expert at educationcenter@mastercontrol.com.

On Demand Training

On Demand Training features a robust library of self-paced training courses specifically targeted to meet the needs of individuals in different roles, whether they are system administrators, general users, or anyone in between. The library covers all MasterControl core products and is a valuable resource for understanding how MasterControl applications can help an organization reach its business objectives. The On Demand program's curriculum covers everything from top-level concepts down to detailed best practices!

On demand training is particularly beneficial in instances where the organization's staff is frequently changing. MasterControl On Demand Training makes it easier to respond to staff/role changes by quickly getting training content into the workforce. Sysadmins can focus on maintaining their systems rather than spending their time continually providing the same end-user training to new groups of trainees.

Types of On Demand Training

Various options exist for those interested in On Demand training. Consider the following services:

  1. On Demand End User
    The On Demand End User training subscription provides MasterControl end users with self-paced, easy to understand training that will increase  their confidence in using MasterControl. This, in turn, drives wider user adoption of the software throughout the organization. The sources in this library employ the "just in time" method of learning - they are quick and efficient and provide only (yet exactly) what an end user needs to get up and running.

  2. On Demand Enterprise
    The Enterprise tier of On Demand training provides unlimited access to a full library of self-paced training courses. The subscription option provides non-basic MasterControl users with full access to an in-depth library of training focused on configuring and managing the system. By purchasing the least two Enterprise licenses, the entire company will get access to all the end-user training included in their purchase.