High-Tech - Semiconductors, Computers, Telecommunication Industries

Integrated Quality Assurance Software - ISO 9000 Compliant Software to Improve Paper or Manual Quality Assurance System Processes

There are few industries that change as rapidly as those in the high-tech industry. Products ranging from semiconductors to computers to telecommunication systems are becoming obsolete quicker than ever. High-tech companies face the constant challenge to innovate, improve quality, and reduce production cycles and costs in order to stay competitive.

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Regulatory Requirements and Quality Standards

Most high-tech companies adhere to ISO standards, such as ISO 9000 quality management standards and ISO 14000 environmental management standards, for greater acceptance in the international market. High-tech companies that are publicly traded or those planning to go public or are acquired by public companies also need to comply with the Sarbanes-Oxley Act (SOX).

Quality Challenges

For high-tech companies and suppliers, the ultimate goal is to manufacture high-quality and reliable products. To achieve this goal, they must address many quality-related challenges, including:

  • High Costs: Manufacturers with multiple facilities and employees in different locations may find it cheaper initially to maintain separate quality systems, but the inefficiency of paper-based or hybrid systems that are not connected can cost a lot in terms of man-hours.
  • Search and Retrieval Issues: It's difficult to search and retrieve voluminous documentation (SOPs, policies, etc.) stored in disparate paper-based and electronic systems, especially during ISO and customer audits.
  • Inefficient System: For companies using a paper-based quality system, the change control process can be long and cumbersome, requiring face-to-face meetings to discuss changes and obtain approval and signatures. Any rejected change means even more meetings.
  • Poor Turnaround: A change control process that's not connected to other quality processes (CAPA, customer complaint, training, etc.) is likely to cause a poor turnaround in change implementation.

MasterControl Integrated Quality Management Software Solution

The MasterControl integrated quality management suite is a configurable, easy-to-use solution that helps high-tech manufacturing companies attain and sustain ISO certification and regulatory compliance. MasterControl connects different departments with each other and with data and processes under a secure and centralized Web-based system. This connectivity helps promote quality throughout the enterprise by allowing management to continuously monitor and proactively improve the quality system.