Continuous Improvement in Quality Management

Continuous improvement in quality management is necessary with life sciences products because these products directly impact public health. Setbacks due to quality issues prevent patients from getting the treatments they need.

A digital QMS fosters continuous improvement in quality management by closing quality gaps and automating all quality tasks (i.e., documents, training, risks, compliance, etc.) across the value chain. 

Life sciences companies that market products in the United States must adhere to the quality system regulation (QSR), which requires organizations to establish a policy, objectives, and a commitment to quality. Because regulatory requirements keep evolving, companies must engage in continuous improvement in quality management to ensure ongoing compliance.

The effectiveness of continuous improvement in quality management can be measured using key performance indicators (KPIs). The metrics can be quantitative (i.e., reduction in errors, deviations, and corrective action/preventive action (CAPA)) or qualitative (i.e., increases in customer satisfaction).