Voiceover narration: “In the quality management system, the products are represented by two separate yet equally important groups: The quality control professionals who investigate the crimes against product quality, and the quality assurance experts who proactively prevent defects, variances, and other product quality offenders. These are their stories.” (Insert “dun-dun” clang here.)
The quality field has so many similar sounding functions that their differentiations are often unclear. The roles and terms associated with quality assurance (QA) systems and quality control (QC) systems can baffle those outside the quality department.
Firstly, it’s vital to note that QA and QC are not identical or interchangeable, nor are they necessarily adversarial. Yet you’re likely to have peers who don’t understand the two functions’ nuances. To help laypersons solve the quality assurance vs. quality control mystery, you can draw a comparison to something so familiar that anyone with a television can relate to it: the show “Law & Order,” whose numerous iterations have been transmitted to our screens for seemingly as long as manufactured products have been advertised on TV commercials.
Before production even begins, the QA department (even if it’s just a department of one) establishes the organization’s quality “laws.” Think of quality assurance as the legislators who passed the law broken by a dastardly criminal in the opening scene of a “Law & Order” episode. QA’s primary goal is to prevent the manufacture of nonconforming products by establishing a quality assurance plan for manufacturing. When formalizing and reinforcing QA plans, purpose-built quality assurance software can be an invaluable tool.
QA’s objective in designing procedures, specifications, and process controls is to optimize production outputs so that controlled processes result in quality products. The QA department and the quality assurance tools they employ are continually geared toward eliminating process variation. Product quality is ensured when the explicitly defined procedures that QA has created, fine-tuned, and implemented are followed in precise detail. The QA function operates independently from manufacturing and operations, just as the legislators who prescribe laws are separate from the authorities who enforce and prosecute those laws.
The QA function also serves vital post-production roles. QA teams implement process improvements whenever possible and lead efforts to investigate, correct, and prevent quality issues that have occurred or may occur. So, the next time you see someone interrogating a coworker on the production floor in a manner reminiscent of Ice-T shaking down a suspicious scoundrel, you’ll know the QA team is investigating potential root causes of a quality problem. Just politely ask the interrogator to scale back the bad cop routine and focus their efforts on the quality assurance tools, responsibilities, and core activities that help preserve continual production reliability, such as:
QC professionals are “quality cops.” They enforce the laws established by QA and monitor product quality throughout production. The central obligation of the quality control system is to directly measure the output of quality controls and processes and compare the collected measurements to the QA team’s predetermined standards. Like the detectives who write reports detailing criminals’ actions and the events related to a crime, QC professionals are responsible for reporting their results in a way that will enhance visibility into issues and present opportunities to improve product quality. This doesn’t mean QC is subservient to the QA function, however. Rather, quality control is a mitigating tool that is defined and utilized by QA.
Since the quality control system’s main purpose is to detect failures and defects, it directly interacts with production and manufacturing activities as they occur. There are three general tasks QC must fulfill as processes are performed:
The overall quality control system contributes to continual improvement efforts by providing reports on the results of and trending data for inspections, testing, and measurements of activities like:
As you continue to gather evidence about quality management systems, knowing the subtle differences between QA and QC is only the first clue in the case. But you don’t need to interrogate a confidential informant to get the full debrief. Visit our quality management system page to get the lowdown on the many ways digitized quality assurance software and quality control systems can benefit your organization.
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