Quality assurance software systems launched from a single platform can dramatically streamline a company's processes, increase profitability, and decrease tensions between QA and engineering. The working relationship of quality assurance and other departments within a company is further facilitated by software tools for automated collaboration, routing, escalation, approval, electronic signature control, and others. These QA software tools are designed to improve communication between departments to help ensure that nothing gets overlooked.
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Whether a company is striving to meet ISO, FDA or EMEA regulations, software systems for quality assurance management can greatly enhance the efficiency of quality control processes. Having a compliant quality assurance system also helps alleviate the stress involved with FDA and ISO audits.
For manufacturing, pharmaceutical, medical device, biotechnology, and a host of other companies, QA software, QA testing, and QA training is critical, but can be difficult to achieve and maintain. Quality assurance systems that are automated facilitate quality assurance control, quality assurance testing, risk assessment, and other components of quality that contribute to the control, quality and validity of products and services.
The quality assurance software solutions that MasterControl provides consist of a variety of solutions that can be mixed, matched and customized to create online, streamlined and compliant quality processes. The MasterControl Documents™ solution is often chosen as a starter platform for many MasterControl clients since every quality or regulatory compliance process usually relies on some form of documentation control. MasterControl Documents allows users to pre-arrange automatic routing and approval systems and to access the system from virtually anywhere. MasterControl Documents also provides version control and analytics/reporting features which helps in QA systems to function effectively.
MasterControl provides web-based QA software solutions for a quality assurance program that is seamlessly integrated to assure quality. Among the solutions that are extremely advantageous to QA and all of a company's departments are:
Let's say that you receive a customer complaint regarding a product and decide to perform a CAPA investigation. Normally, the complaint would be taken and recorded (perhaps on a hard copy paper or on an electronic form) and then transferred to the appropriate personnel conducting the investigation. On the downside, this manual process -- though inexpensive -- can be slow and certainly leaves room for error since customer service employees are not likely to remember to route every complaint and CAPA personnel are not likely to effectively address every complaint when there is no system that requires them to do so. With a MasterControl quality assurance software solution however, complaint information is recorded within a centralized QA system online and is then electronically transferred in an automatic process to the CAPA investigators you have specified for that task. The CAPA investigators then receive an email reminding them of the task and can be held directly accountable for customer complaints not addressed.
MasterControl Documents allows CAPA investigators to effectively trace and track SOPs, quality manuals or additional quality documents which may be the root of a product problem. Change control and training processes can also be streamlined and integrated with these processes via MasterControl Change Control and MasterControl Training.
To learn more about how QA software can facilitate the work of QA and other departments, please feel free to contact a MasterControl representative.