Document Control Software Systems

MasterControl's compliance-focused Document Control Software Systems enable companies to thrive in regulatory environments. Inefficient document control and document management processes are the greatest barrier to compliance for companies doing business in regulatory environments. When a company can rely on an integrated document control software system that seamlessly connects all quality processes, compliance and overall improvement are continually and consistently maintained throughout the enterprise.


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Product Information

Discover how MasterControl Document Software can manage your document process, all while mitigating risk, improving speed-to-market, and generating ROI.

Product Data Sheets
Product Data Sheets
  • The MasterControl Documents™ software solution automates and effectively manages the document control process to help companies ensure compliance with regulatory requirements. It automates all document routing, delivery, escalation and approval processes and makes the search for and retrieval of documents easy during audits or inspections.
  • Regulatory compliance requires collaborative work at all levels of an organization. By automating, simplifying and optimizing the collaboration process in documents-based projects, MasterControl Collaboration™ allows companies to efficiently bring people together to share their knowledge.
  • Change is the only constant in quality management, as in life. In FDA and ISO environments, the key is to manage the inevitable changes that occur for the sake of improving product quality and safety, and to ensure compliance. MasterControl Change Control™ automates every step of the change control process and keeps your quality system in a state of constant audit- and inspection-readiness.

Toolkits & Demos

Get in-depth, comprehensive resources to guide development of your Document Control program

Product Data Sheets
Interactive and Live Demonstrations
  • The MasterControl quality management system (QMS) delivers a wide range of software solutions for quality management, document control, product lifecycle management, supplier management, audit management, training management, and more based on your biness needs. This overview demonstration shows how MasterControl's QMS eliminates waste, simplifies audits, and facilitates compliance with regulatory guidelines.

Educational Materials

Get insider information about the most relevant issues in Document Control Software today, and how to navigate and overcome the complexities of FDA and ISO compliance.

Product Data Sheets
White Papers
  • Is your document control process like an obstacle course on the road to successful product launch? It doesn't have to be. This white paper discusses the most common issues experienced in each of the five stages of the document control process, and offers tips to overcome them based on real-world insights gleaned by the author from more than a decade of firsthand experience.
  • Learn how automated document control solutions help organizations better manage corrective and preventive actions (CAPA), change control, training, and many more quality processes. It foces on document control processes within the quality system lifecycle and provides insight into the capabilities needed to automate change control processes that will increase efficiency, ensure compliance with regulatory requirements and improve overall profitability.
  • This white paper shows how medical device developers can better manage all the documentation required for a product launch. It explores ways of reducing the documentation burden and accelerating overall project timelines by taking advantage of the technology offered by Web-based document management systems.
  • An SOP can be as simple as a checklist or as complex as a chemical manufacturing company's process of isolating and purifying an active pharmaceutical ingredient. This white paper delineates the vario types of SOPs, discses common SOP challenges, and shows how efficient quality management systems can streamline the management of a company's SOPs and, subsequently, the quality of its products.
  • This white paper discses common challenges pertaining to document control encountered by most drug companies from the preclinical stage through the post-market phase, and how the MasterControl document management software solution addresses such challenges to accelerate time to market and improve product quality.


The Value of a Compliant, Connected Document Control Software System


Many companies doing business in regulatory environments treat compliance like another obstacle to success. Companies that thrive in regulatory environments, however, understand that compliance is actually a tool that can give them a competitive edge. An organization that is more efficient in achieving and maintaining compliance can get a high quality product to market faster than its competitors. Harsh realities, however, make it hard to focus on everyday tasks and business processes when your personnel are preoccupied with concerns about whether or not they are working from the most current work orders or if vital documentation is being handled according to regulatory requirements. An organization must be able to effectively manage quality documentation, such as SOPs, policies, quality manuals, CAD files, engineering change orders, etc., to keep from jeopardizing compliance.

The most straightforward means of assuring regulatory compliance, it appears, is the optimization and connectivity of document control and document management processes. An organization that is fortunate enough to be able to rely on a proven document control software system has the peace of mind that allows everyone throughout the enterprise to focus on his or her task at hand without worrying if the system that maintains their documentation is up to date. When continuous compliance is promoted by a reliable document control software system, every department has confidence that the organization is always ready for regulatory inspections and internal audits or external reviews. Document control software systems that are specifically designed to facilitate regulatory compliance allow companies to streamline business processes and maintain a competitive edge.


How MasterControl Document Control Software Systems can Benefit You


MasterControl Documents, a core application in the MasterControl integrated quality management suite, automates and effectively manages document control processes to help ensure compliance with FDA regulations, ISO quality standards, and other global regulatory requirements. Not only does MasterControl offer robust document control and document management software, but it also provides the appropriate tools and services necessary for successful implementation and validation. Here's how MasterControl Documents, the keystone of MasterControl's quality management software system addresses some of the major challenges that companies face in managing and controlling documents.


Document Control Challenges

MasterControl Documents™ Software Solutions


Inefficient Document Control System

Manual systems are inefficient, requiring tremendous man-hours in terms of routing documents, obtaining approval and signatures, face-to-face meetings to discuss changes, and search and retrieval of documents during inspections and audits.


Efficient Document Control System

MasterControl's Document Control Software Systems automates routing, delivery, escalation, and approval of documents. It can handle all types of documents regardless of the software used to create them. MasterControl features a centralized, secure repository that makes search and retrieval easy during inspections and audits.


Lack of Document Revision Control

In a paper-based system or hybrid system, employees check out documents and other materials (engineering drawings, etc.) manually. Tracking down any document activity is difficult. Making a change in an SOP or other document requires manual submission of a change request or discussion of the change in face-to-face meetings.

Automated Document Revision Control

The Document Control Software Systems that we offer provide automatic revision control to ensure that only the current version of a document is available. Changes can be initiated and approved electronically. MasterControl automates routing, delivery, escalation, and approval of documents. It can also handle all types of documents regardless of the software used to create them. MasterControl Documents always ensures that users are able to access the right document any time.


Complex Document Control Lifecycle

Product documentation usually has a complex lifecycle with complicated workflows and routing. Inflexible systems may force companies to use a lifecycle that does not model their own product's lifecycle.

Enhanced Document Lifecycle

MasterControl allows for multiple lifecycle statuses, timed lifecycle movement, and flexible approval rules. Companies are able to model their product lifecycle within the system and simplify routes and workflows.


Disconnected Document Control Processes

Communication breakdown is likely to happen in companies that rely on disparate tools and processes to manage the quality system. Ineffective communication can lead to significant delays and adverse outcomes.

Connected Document Control Processes

MasterControl Document Control Software Systems connect all quality subsystems like CAPA, change management, audit, and training. For example, any CAPA that results in a document change will automatically invoke training once the change is approved. MasterControl is Web-based so documents are accessible to all authorized users from virtually anywhere.


Lack of Visibility

It's difficult to generate accurate and timely reports and trends using disparate electronic spreadsheets and flowcharting tools. Without a coherent reporting system, managers are unable to get the big picture of the quality management system.

Increased Management Visibility

The Document Control Software Systems that we offer provide advanced analytics and reporting capabilities, including customizable reports and online charting. Through the reports, managers get a real-time view of the quality processes and can be more proactive about improving the quality system.



Document Control Software Systems -- Facts

  • MasterControl Documents has been successfully implemented, validated and inspected in FDA environments without any instances of non-compliance since its introduction in 1998;
  • Dramatically reduces the time it takes to bring a new product to market by speeding up the process for document change, approval, notification, and distribution
  • Is an off-the-shelf configurable product designed for rapid installation, implementation, and validation
  • Ensures 21 CFR Part 11 compliance with security and integrity of documents
  • Computer systems validation plan and implementation including:
    • Validation-ready for IQ (Installation Qualification)
    • OQ (Operational Qualification)
    • PQ (Process Qualification)
  • Scalable, open systems architecture
  • Supports industry-standard databases

Document Control Software Systems -- Core Capabilities

  • Combines powerful electronic routing and approval
  • Full audit trail and reporting
  • Electronic signature management and control
  • Ensures documentation integrity so employees always have the most updated document at their fingertips

Document Control Software Systems -- Main Features

  • Compliant Document Control Software System: MasterControl allows continuous compliance by keeping an organization's quality system always ready for inspections and audits.
  • Automated Routing, Escalation, and Approval: Reduces document cycle time by automating routing and approval and incorporating escalation for overdue tasks. Automation helps sustain compliance by simplifying and streamlining processes.
  • Multiple-Step Lifecycles: Users can configure lifecycles with multiple statuses or phases. This functionality perfectly aligns with an organization's processes to simplify workflows and routes and reduce vault bloat in systems since vaults can be tailored to teams and departments rather than document types. Combining flexible approval rules with lifecycle phases makes it simple to model a product's lifecycle, regardless of complexity or uniqueness.
  • Effective Change Control: MasterControl's change control functionality allows users to track the changes between revisions of an item in the MasterControl system.Ensures documentation integrity so employees always have the most updated document at their fingertips
  • Autoload Feature: Allows users to drag and drop new documents into preconfigured network folders, making document creation infinitely easier. MasterControl can even automatically launch a collaboration for the new document or send it automatically on the appropriate approval route.
  • InfoCard Metadata Linked to Document: This feature helps eliminate a common problem with out-of-synch metadata during the revision process. When revising a Microsoft Word document, updated information such as document number and revision number can be automatically transferred to the document header from the InfoCard, the MasterControl tool that provides basic information about a document.
  • Document Revision Control: Automatic document revision control ensures that only the current version of a document is available, so users will not make the mistake of using obsolete or unapproved documents.
  • Advanced Tracking: The Document Control Software Systems that MasterControl provides tracks documents by status (in process, complete) or history. The revision or approval history can be easily reviewed.
  • Analytics and Reporting: MasterControl's advanced analytics and reporting capabilities provide standard and customized reports to help increase management oversight. It includes dashboard, drill-down, and scheduling features.
  • Part 11-Compliant Features: MasterControl provides time-stamped audit trail, reporting, and electronic signature capabilities that fully satisfy FDA's 21 CFR Part 11 requirements for document control software systems. Security features include dual passwords for document approval; password expiration, encryption, and certification; and account lockout to stop unauthorized users from gaining system access.
  • Connected Document Control System: MasterControl connects the document control process with other quality processes to promote continuous improvement.
  • Web-Based Platform: MasterControl is Web-based so it can connect all employees involved in document and quality control from virtually anywhere.
  • Word Integration: Word 2007 users can connect to MasterControl directly from Word to access documents located in their open collaborations, search for documents, check documents in and out, and easily start a new collaboration.
  • Integrates with Other Applications: MasterControl integrates with systems like ERP, LIMS, accounting, and human resources applications to connect different departments and operations within an enterprise.
  • Organizers: MasterControl's Organizer, similar to Windows Explorer, is an easy-to-use tool that helps users find and access documents quickly. Users will usually have access to Organizers related to their jobs, connecting them directly with data they need. Document-level actions allow users to work on a document without leaving the Organizer. Users can view both native and PDF versions of a file, check it in or out, or create a copy or external link, all from the Organizer. External and view-only users can have access to Organizers via external links. Clicking the link opens an Organizer in a browser window that is independent of MasterControl's navigation menus and search functions.
  • Taxonomy Organizers: MasterControl Taxonomy Organizersâ„¢ allows each group within the enterprise to have its own unique taxonomy with the capability to have a single document exist in one or more taxonomies. Critical documents - SOPs, drawings, contracts, clinical documents, or any type of submission documentation - can be automatically categorized and updated by the MasterControl system. MasterControl allows users to take organizers to the next level - or as many levels as are required.
  • Complete Document Control Software System: MasterControl offers robust software plus the appropriate tools and services necessary for successful implementation and validation.
  • Validation: MasterControl offers a line of validation products and services that address different levels of validation needs based on individual risk assessment. These validation offerings are designed for companies doing business in regulatory environments to make software validation upgrades easier, faster, and more cost-effective. The continuum of innovative products and services includes MasterControl's unique Transfer OQ.
  • Product Training: MasterControl's Professional Services team, consisting of former ISO auditors and system administrators, has developed a comprehensive training program that serves as a foundation for successful project implementation and helps companies realize software ROI faster. Customers have the choice of recorded training courses, live training at MasterControl's Education Center in Salt Lake City, or on-site training at customer's facilities.
  • Technical Support: Choosing MasterControl means getting the necessary technical support to ensure project success. MasterControl offers the expertise, infrastructure, and flexibility to meet every customer's needs, from initial installation to regular maintenance.

For More Information on Document Control Software Systems


For additional details about the Document Control Software Systems from MasterControl, please feel free to contact a MasterControl representative.