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As the leader in providing integrated quality management software systems to companies all around the world, MasterControl is making news and leading the way in solving business problems for all types of regulated manufacturers.

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Quality Nightmares #37: The Matador

29 March 2018

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MasterControl Sponsors Free RAPS Webinar: Preparing for Medical Device Single Audit Program (MDSAP) Audit Success

15 March 2018

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How an EQMS can make the transition to MDR seamless

14 December 2017

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NEWS - MasterControl Demonstrating Quality, Clinical, and CAPA Management Solutions at SQA Annual Event


SALT LAKE CITY, UT – April 1, 2014 – MasterControl, Inc., a global provider of quality management software solutions, today announced that staff experts will be providing demonstrations of its document management and quality management solutions at the 30th Society for Quality Assurance (SQA) Annual Meeting to be held April 6-11, 2014 at the Cosmopolitan of Las Vegas in Las Vegas, Nevada.

MasterControl's integrated quality management system helps companies automate and streamline their paper processes for increased efficiency and regulatory compliance. By centralizing and integrating quality processes, including the management and reporting of corrective and preventive actions (CAPA), deviations, and complaint handling, MasterControl's Quality Management Software enables a company to effectively monitor and comply with today's increasingly complex and ever-changing government regulations, ISO standards, and industry best practices.

MasterControl's Peterson and Santos-Serrao Addressing SQA

Ken Peterson, MasterControl's director of quality and compliance, will present “Overcoming Death by CAPA: Closing Your Quality Loops.” He has more than 25 years' experience in consulting and organizational change, quality management and product development. His responsibilities at MasterControl include enhancing the company’s product offerings and overseeing MasterControl’s Quality and Compliance Consulting Services Group. He frequently travels across the world consulting and educating companies and agencies on quality management and regulatory issues to help them improve efficiency and ensure compliance.

Patricia Santos-Serrao, RAC is MasterControl’s senior product manager for pharmaceuticals, biologics and blood products. Her session, “Embedding Quality into Your Clinical Trials,” focuses on three independent areas of quality that should make up a complete quality plan for any clinical organization. Santos-Serrao is a life science professional with almost two decades of experience in regulatory affairs and clinical areas of the pharmaceutical industry. She’s worked for several tier 1 pharmaceutical companies, including Schering-Plough and Boehringer Ingelheim, both in regulatory affairs and clinical. She’s assisted various pharmaceutical, biotechnology and medical device companies in implementing electronic document management and submission solutions, and in compiling eCTDs, and other submission format filings worldwide. A graduate of Western Connecticut State University and University of Phoenix, Patricia holds a Bachelor’s of Science degree in Business Administration. Patricia is a member of Regulatory Affairs Professional Society (RAPS) and Drug Information Association (DIA). She has also earned her Regulatory Affairs Certification (RAC) from the Regulatory Affairs Professionals Society (RAPS) and the Regulatory Affairs Certification Board (RACB).

Schedule a MasterControl Demo at SQA for Free Gift

Register for a short MasterControl software demonstration and receive your free padfolio, pen and thumb drive at MasterControl Booth #201. Register for a demo here.

Learn how to automate your quality management processes using:

Document Management Solutions

  • SOPs, Contracts, Methods, E-mails
  • Clinical Studies, IRBs, Protocols
  • Master Recipes

Quality Management Solutions

  • CAPA
  • Nonconformance
  • Supplier Management
  • Customer Complaints
  • Audit Management
  • Training Management (Exams, etc.)
  • Risk Management

About SQA

SQA is a professional membership organization dedicated to promoting and advancing the principles and knowledge of quality assurance essential to human, animal and environmental health.

About MasterControl

MasterControl Inc. produces software solutions that enable companies doing business in regulatory environments to get their products to market faster, while reducing overall costs and increasing internal efficiency. MasterControl securely manages a company's critical information throughout the entire product lifecycle. MasterControl software is known for being easy to implement, easy to validate and easy to use. MasterControl solutions include clinical management, quality management, document management/document control, product lifecycle management, audit management, training management, bill of materials, supplier management, submissions document management, clinical trial management, and more. Supported by a comprehensive array of services based on industry best practices, MasterControl provides our customers with a complete information management solution across the entire enterprise. For more information about MasterControl, visit www.mastercontrol.com, or call: 800-825-9117 (U.S.); +44 (0) 1256 325 949 (Europe); 81 (3) 5422 6665 (Japan); or +82 (822) 890-7300 (Korea).

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