MasterControl has a dedicated tech support team ready to help you anytime, day or night. However, it’s always nice when you can skip the call to tech support and implement a solution yourself. During the 2014 Masters Summit, MasterControl experts gave you the necessary tools to troubleshoot a MasterControl system.
Our support team walks you through step-by-step instructions for implementing solutions to the most common problems. Even if the issue you’re facing isn’t on this list, you’ll learn about some of the resources available to MasterControl customers to help optimize your system.
The new Knowledge Base system contains articles about every issue that support deals with and contains the symptoms of the issue, the cause and the resolution. Your instance of MasterControl also contains a debug page, which has other tools to assist you.