Effective management of complaints is essential to product safety and compliance. A complaint management solution increases a company’s ability to process customer complaints.
Complaint management software from MasterControl allows companies to streamline the way they manage, connect and retrieve complaint data. The automated solution logs critical data on complaints such as investigation details, action items and communications. It also seamlessly connects evaluation, reporting, investigations, and corrective and preventive action (CAPA) information.
Our complaint management solution provides essential complaint handling for improved product quality. It simplifies the complaint process and ensures that data is accessible in a connected, audit-ready system.