Most inspectors want to move quickly, safely and with minimal disruption to the business. Achieving this requires the proper approach to an inspection that deals less with expertise and looks more at processes. Ken Peterson, quality and compliance consulting partner of MasterControl and president of Touchstone Enterprises, discusses the processes that inspectors need to follow to achieve the desired results.
Part of this process involves learning how to ask the right questions. Ken covers the different ways of approach a problem and the pros and cons of each. He then takes a deeper dive into comparative thinking. He provides general guidelines to help inspectors ask the right questions each time. This leads to better problem-solving abilities and leads inspectors to solutions.
