Study: High-Performing Manufacturers Enforce Enterprise-Wide Quality Procedures as Top Business Strategy

Research Reveals How Successful Manufacturers Overcome Challenges

A recent survey of 176 manufacturers throughout the world shows that more than half of best-in-class companies enforce enterprise-wide quality procedures as a top business strategy.These high-performing manufacturers take a more disciplined approach toward enforcing quality procedures, and are farther along in closing the quality loop than poorer performing companies, according to a benchmark study by the Aberdeen Group, a leading research group for the technology-driven value chain.The study also shows that manufacturers are overcoming challenges by incorporating metrics, implementing corporate education programs, and embedding corrective action programs into SOPs.
The three major attributes that set better-performing manufacturers apart from the rest are:

  • Global Quality Programs: These companies are significantly more likely to have a global quality program in place;
  • Real-time, Web-based Access: They are four times more likely than average performers to empower their decision makers with Web-based, integrated technologies; and
  • Integrated Quality System: They cited benefits of having an integrated quality system, such as greater efficiency and productivity, the ability to uncover problems at the source, promotion of continuous improvement programs, ability to identify potential risks early, and greater control of costs.

Aberdeen Group, the American Society for Quality, and Control Engineering surveyed 176 manufacturers, including pharmaceutical and chemical companies, from around the world. The study, co-sponsored by MasterControl Inc., was released last year.
In terms of challenges, survey respondents identified the following as some of the most critical:

  • A lack of quality metrics is a major challenge for more than half of survey participants.
  • The inability to view quality across processes is inhibiting the ability to analyze data (interactively ad hoc and trend analysis).
  • The inability to measure the cost of quality across the product lifecycle prevents companies from understanding the financial impact of poor quality.

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