That you can use business rules to effectively monitor and manage critical quality events?
Sometimes called rules engine or business rules management, this type of application will allow you to set thresholds for quality events such as CAPA, customer complaints, and raw material nonconformances, which will trigger notification. For example, you may choose to be notified when a certain product receives 10 customer complaints, or when it accumulates five CAPAs. You can then take appropriate action, such as launch an investigation, as soon as possible.
Read more about the benefits of business rules: