Patricia Santos-Serrao, director of product management at MasterControl, is experienced in helping organizations transition business processes, document management, and submission compilation from paper to electronic systems. She is a member of Regulatory Affairs Professional Society (RAPS) and has earned her Regulatory Affairs Certification (RAC).

Dallas Volk has two decades of experience in life science manufacturing and quality systems, helping quality organizations to identify, implement and validate technology solutions that have enabled them to achieve their compliance initiatives. As a Solutions Consultant at MasterControl, he uses his extensive quality and manufacturing knowledge to give prospects and customers alike accurate demonstrations of MasterControl solutions and how they solve regulatory and compliance challenges while making users’ system experiences hassle-free.

Prior to joining MasterControl in 2012, Dallas held many different quality roles in the pharmaceutical and aerospace industries, including being a Quality Engineer for a medical device manufacturer and Quality Inspection team member for the Air Force National Guard.