Agenda

Take quality excellence to the next level with our world-class training and education.

Monday 7 Oct

Day 1: Pre-Conference

9:00 AM - 4:00 PM

Bringing Your End Users to the Heart of Satisfaction

When you deal with end users each day, you need to know how to effectively manage their needs and expectations. In this workshop, we'll discuss how to effectively communicate and deliver exceptional service. Attend this workshop if you're a sysadmin that handles end user requests daily or if you're looking to improve your professional relationships in general.
9:00 AM - 4:00 PM

Hands-On Troubleshooting (Part 1)

Having working knowledge of a system does not necessarily qualify you to troubleshoot issues in that system. This interactive workshop will examine scenarios of the most common issues encountered by MasterControl users. By practicing how to identify, diagnose and resolve these issues in the workshop, you will leave with the skills to implement the same methodology in your own MasterControl environment. Attend this workshop if you want to gain a better understanding on how to troubleshoot your system. Note: The information covered in Part 1 of this workshop will be continued in Part 2. To get the most value out of this workshop, we highly recommend that you also attend Part 2.
9:00 AM - 4:00 PM

Importing Crash Course

Importing documents and training elements efficiently into your system can save you and your organization precious time and money. In this workshop, you will learn how to use the batch import, portal text import and training import functions. Attend this session if you plan to do your own importing without additional MasterControl services.
9:00 AM - 4:00 PM

MasterControl for All Your Manufacturing Needs (Part 1)

Getting paper completely out of the manufacturing process is difficult - which is why MasterControl now has a Manufacturing Excellence™ solution that allows users to route manufacturing records through MasterControl for faster review time and more accurate data entry. In this workshop, you'll learn how to configure MasterControl for manufacturing, how to link Manufacturing Excellence to other modules and how to use the master builder to create a master batch template. Attend this session if your company has purchased, or is thinking about purchasing, the Manufacturing Excellence solution. Feel free to bring one of your company's templates so you can practice in the system. Note: The information covered in Part 1 of this workshop will be continued in Part 2. To get the most value out of this workshop, we highly recommend that you also attend Part 2.
9:00 AM - 4:00 PM

MasterControl Training Essentials (Part 1)

Do you want to strengthen your employees' skills, improve performance and have a training program that stands up to regulatory scrutiny? In this workshop, learn the best practices for setting up and maintaining the Training module, from building courses and exams to managing trainees and job codes. Attend this session if you're a training coordinator or subadmin who's responsible for training. Note: The information covered in Part 1 of this workshop will be continued in Part 2. To get the most value out of this workshop, we highly recommend that you also attend Part 2.
9:00 AM - 4:00 PM

Quality Events Management: Tracking and Trending

Sometimes what appears to be a small problem is simply a symptom of a larger underlying problem. Without the proper tools, it can be difficult to determine if the issue presented is the one that actually needs to be addressed, or if there are other factors at work. This workshop demonstrates how to use MasterControl to track events over time, identify trends and eventually determine the root cause of the problem. Attend this workshop if you are concerned with quality and identifying your most problematic issues.
9:00 AM - 4:00 PM

Surprise! You're a MasterControl Sysadmin (Part 1)

What do you do when you suddenly become a MasterControl sysadmin, responsible for managing and maintaining the application along with training users? This workshop will help new sysadmins gain a better understanding of how the pieces of their MasterControl system are interrelated. Attend this workshop if you already work in MasterControl but have recently assumed the role of sysadmin. To get the most out of this workshop, attendees should have working knowledge of lifecycles, InfoCard metadata, roles and collaboration. Note: The information covered in Part 1 of this workshop will be continued in Part 2. To get the most value out of this workshop, we highly recommend that you also attend Part 2.
9:00 AM - 4:00 PM

The Next Level of Reporting and Analytics

Effective use of analytics is imperative to running a clean MasterControl system, improving your processes and avoiding compliance issues. In this workshop, you will learn how to use the new JReport business intelligence solution to solve problems and mitigate risk. You will also learn how to schedule recurring reports, set up rules and use Analyzer Agents to track quality events in MasterControl Process. Attend this workshop if you would like hands-on experience with the new reporting engine and to learn how to leverage Analytics to gain insight into your business.
9:00 AM - 4:00 PM

VxT Deconstructed

You've probably heard of MasterControl's Validation Excellence Tool (VxT), but you might still be unsure how it fits into your organization. In this workshop, you'll learn what VxT is, how and when to use it, how it supports regulations and how it prepares you for inspections. Attend this workshop to learn everything there is to know about VxT.
7:30 PM - 9:00 PM

Welcome Reception

Tuesday 8 Oct

Day 2: General Sessions

8:30 AM - 5:10 PM

Detailed agenda coming soon!

5:30 PM - 9:00 PM

Evening Event: Topgolf

Wednesday 9 Oct

Day 3: General Sessions

8:30 AM - 5:10 PM

Detailed agenda coming soon!

Thursday 10 Oct

Day 4: General Sessions and Post Conference

8:30 AM - 11:30 AM

Detailed agenda coming soon!

1:00 PM - 5:00 PM

Best Practices for Changing Configuration

Your system is only as good as the configuration behind it – and a solid understanding of best practices will set you up for success. In this workshop, we will cover determining how simple or complex your system needs to be for your business practices. Attend this session if you’re working with a new system and need to know the sequence of changes and precautions to take when configuring.
1:00 PM - 5:00 PM

Best Practices for Routing Documents

Without proper routing, getting your document to everyone who needs to see it, in the right order and by a certain deadline can be challenging at best. In this workshop, you will determine what type of routing is best suited to your company, learn best practices for routing and discover how to use the tools in MasterControl to improve your routing process. Attend this workshop if you struggle with document routing or if you simply want to increase routing efficiency.
1:00 PM - 5:00 PM

Intro to eForms

Going electronic with eForms is a wonderful way to make your life easier and simplify your company’s processes. However, before that can happen, eForms must be created and managed correctly. To new users, this can seem overwhelming. In this introductory workshop, MasterControl experts will help you create your own forms and teach you how to manage roles and users. Attend this workshop if you’re new to using eForms and want to learn best practices for working with eForms in MasterControl.
1:00 PM - 5:00 PM

Managing Suppliers With the Audit/Supplier/Risk Trifecta

Managing your suppliers can be easy when you combine the powers of MasterControl Audit, MasterControl Supplier and MasterControl Risk. In this workshop we will learn how to tie a supplier InfoCard to an audit type, determine the frequency of supplier audits, make a risk assessment and generate reports. Attend this session if you have strong knowledge of the Documents module and want a better understanding of how to manage your suppliers.
1:00 PM - 5:00 PM

Optimize Regulatory Excellence

Getting all required submissions and registrations documentation to regulatory bodies is a lot easier when you use your MasterControl system to organize it. Now the same system that contains your registrations and submissions documentation can be used to keep those processes on track. In this workshop, learn how to configure MasterControl Regulatory Excellence™ to create registration checklists, run metrics off the data and maintain your submission schedule. Attend this workshop if your company has purchased, or is thinking about purchasing, the Regulatory Excellence solution.
1:00 PM - 5:00 PM

Services Lab – Now Including Field-Based Solutions!

Take advantage of all the valuable services offered by MasterControl, including those for our new Field-Based Solutions! This workshop will provide you with personalized attention on a topic of your choice from some of MasterControl’s most experienced and knowledgeable consultants. Attend this open lab-style workshop if you would like to receive an assessment of your system, implement changes based on what you learned during the Summit, update your validation documentation, learn more about performing a risk-based qualification or explore the benefits of Field-Based Solutions, all with one-on-one assistance from an expert. We will contact you prior to Summit to find out what you would like to discuss to ensure we have the correct resources available and assigned in the Lab.
Friday 11 Oct

Day 5: Post Conference

9:00 AM - 4:00 PM

Hands-On Troubleshooting (Part 2)

Having working knowledge of a system does not necessarily qualify you to troubleshoot issues in that system. This interactive workshop will examine scenarios of the most common issues encountered by MasterControl users. By practicing how to identify, diagnose and resolve these issues in the workshop, you will leave with the skills to implement the same methodology in your own MasterControl environment. Attend this workshop if you want to gain a better understanding on how to troubleshoot your system. Note: Part 2 is a continuation of the information offered in Part 1. To get the most value out of this workshop we highly recommend that you also attend Part 1.
9:00 AM - 4:00 PM

How to Fix User Errors and Prevent them from Happening

Whether you and your users are MasterControl experts or new to the software, mistakes happen. Cleaning up after those mistakes can be time consuming and frustrating, so why not learn how to prevent them in the first place? This workshop will cover how you can make your MasterControl system more user friendly, best practices for training end users, and how to handle worst-case scenarios. Attend this workshop if you want to learn how to best correct problems and help your users avoid causing issues in the future.
9:00 AM - 4:00 PM

MasterControl for All Your Manufacturing Needs (Part 2)

Getting paper completely out of the manufacturing process is difficult – which is why MasterControl now has a Manufacturing Excellence™ solution that allows users to route manufacturing records through MasterControl for faster review time and more accurate data entry. In this workshop, you'll learn how to configure MasterControl for manufacturing, how to link Manufacturing Excellence to other modules and how to use the master builder to create a master batch template. Attend this session if your company has purchased, or is thinking about purchasing, the Manufacturing Excellence solution. Feel free to bring one of your company's templates so you can practice in the system. Note: Part 2 is a continuation of the information offered in Part 1. To get the most value out of this workshop we highly recommend that you also attend Part 1.
9:00 AM - 4:00 PM

MasterControl Training Essentials (Part 2)

Do you want to strengthen your employees' skills, improve performance and have a training program that stands up to regulatory scrutiny? In this workshop, learn the best practices for setting up and maintaining the Training module, from building courses and exams to managing trainees and job codes. Attend this session if you're a training coordinator or subadmin who's responsible for training. Note: Part 2 is a continuation of the information offered in Part 1. To get the most value out of this workshop we highly recommend that you also attend Part 1.
9:00 AM - 4:00 PM

Surprise! You're a MasterControl Sysadmin (Part 2)

What do you do when you suddenly become a MasterControl sysadmin responsible for managing and maintaining the application, along with training users? This workshop will help new sysadmins gain a better understanding of how the pieces of their MasterControl system are interrelated. Attend this workshop if you already work in MasterControl but have recently assumed the role of sysadmin. To get the most out of this workshop, attendees should have working knowledge of lifecycles, InfoCard metadata, roles and collaboration. Note: Part 2 is a continuation of the information offered in Part 1. To get the most value out of this workshop we highly recommend that you also attend Part 1.
9:00 AM - 4:00 PM

The Next Level of Reporting and Analytics

Effective use of analytics is imperative to running a clean MasterControl system, improving your processes and avoiding compliance issues. In this workshop, you will learn how to use the new JReport business intelligence solution to solve problems and mitigate risk. You will also learn how to schedule recurring reports, set up rules and use Analyzer Agents to track quality events in MasterControl Process. Attend this workshop if you would like hands-on experience with the new reporting engine and to learn how to leverage Analytics to gain insight into your business.