FAQs

Frequently Asked Questions

  • When is the 2019 Masters Conference?
  • General sessions are held on 15-16 May 2019. Optional half-day workshops and an optional full-day workshop will be held 14 May 2019. Visit our Agenda page for a complete schedule of daily classes and events.
  • Where will the Conference be held?
  • The Masters Conference will be held at the Renaissance Barcelona Hotel, located at Pau Claris 122, Barcelona 08009 Spain.
  • Who should attend?
  • Anyone who works in a regulated industry—including company leadership and management, project managers, quality assurance managers, training managers, ISO regulation managers, system administrators, IT professionals, clinical professionals, regulatory affairs specialists and validation specialists—can benefit from the Masters Conference, regardless of whether you’re currently a MasterControl customer.

    Guests may accompany attendees to the Renaissance Barcelona Hotel and are welcome to join us for all of the social events and evening receptions held throughout the week.
  • How much does it cost to attend?
  • The standard fee is €700 per person for general sessions, €700 for the full-day workshop and €350 for a half-day workshop. For more information about pricing, see our Pricing page.
  • Do you offer any discounts?
  • We offer a 40% early bird discount on your entire education package if you register by 31 January 2019 with the discount code MC19EB40.
  • What payment options are available?
  • You can pay for your registration with Visa, MasterCard or American Express, or you can be invoiced for your fees. To request an invoice, select Purchase Order under Payment Method during checkout and enter a PO number or the phrase "Please invoice" in the field labeled Enter your purchase order number.
  • What meals are included with my registration?
  • The Masters Conference registration fee includes the cost of welcome coffee, lunch and snacks daily, along with dinner at the evening event on the first day of the Conference. Special dietary needs will be accommodated upon request.
  • What is the cancellation policy?
  • You may cancel your registration by emailing events@mastercontrol.com no later than 12 April 2019. No refunds or credits will be given after that time, and refunds are limited to Conference fees paid. No-shows are nonrefundable.
  • Can I send a substitute in my place?
  • If you registered for the Conference but are unable to attend, you may send a substitute in your place. Substitutions should be submitted via email to events@mastercontrol.com. Please include the original attendee’s name and the substitute’s name and contact information.
  • What is the dress code?
  • Conference attire is business casual for all events. Dress comfortably and consider bringing a sweater or a light jacket, as personal preferences vary regarding room temperature.
  • What are the accommodation rates at the Conference hotel?
  • The Renaissance Barcelona Hotel, venue of the 2019 Masters Conference, offers discounted rates for Conference attendees of €220 for a single occupant and €235 for double. Visit our Travel page for more information.
  • How do I register?
  • Click here to reserve your spot.
  • What if I have a question that is not answered here?
  • If you have additional questions, please contact us via email at events@mastercontrol.com.