Open Feedback Loops. Closed Quality Loops. That Changes Everything.
MasterControl improves product quality and safety with an integrated, closed-loop system designed to help you proactively manage postmarket surveillance processes and customer feedback throughout your regulated product’s lifecycle.
Why is it still so hard to convert real-world feedback into breakthrough products?
Monitoring products after they have been cleared for consumer use can be a compliance nightmare, but the knowledge gained from customer feedback and complaints is integral to advancing next-generation products and catalyzing innovations. MasterControl puts the power of postmarket surveillance in the palm of your hand, allowing you to simultaneously manage product safety and ensure quality compliance.
Proactively Mitigate Risk
Knowing the status of postmarket activities at all times is mandatory. You need robust reporting tools that keep you up to date by tracking customer feedback according to product groups, elapsed times, average times and responses pending regulatory acknowledgement.
Connect The Dots, Close The Loop
Relying on disparate, siloed systems allows too much room for error. MasterControl integrates postmarket activities and customer feedback in one system to help you improve issue tracking, analysis and risk management.
Link Safety And Quality With A Single Action
A consistent infusion of quality into your business processes significantly improves product quality and market success. MasterControl seamlessly unites postmarket surveillance activities with core quality processes to enable you to effectively manage risk and ensure compliance.
The postmarket tools you've always wanted.
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Quality and Complaint Management
Streamline the capture and documentation of postmarket feedback from customer complaints and surveys. Integrate feedback data with automated noncomformance, CAPA and other quality processes to quickly identify trends and bolster risk management.
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Postmarket Document Management
Automate and efficiently manage the entire document lifecycle from creation to approval, distribution, retrieval and obsolescence. Expedite routing, follow-up, escalation and approval steps to reduce document cycle times.
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Coordinated Regulatory Reporting
Ensure that postmarket and quality data is collected and managed systematically and reported to regulatory authorities in a uniform and timely manner. Keep reporting consistent and compliant while maintaining a summary log of all events that have and have not been reported.
Postmarket Excellence Suites
Let one of our experts show you how the MasterControl Postmarket Excellence solution fits your surveillance and complaint management needs.
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- Quality and Complaint Management
- Postmarket Document Management
- Regulatory Reporting
- Validation
- MasterControl Platform
Discover the MasterControl Platform
The MasterControl Platform is the foundation for complete product quality – connecting applications, documentation and data across your entire product development life cycle, from concept to commercialization.
