Automotive Quality Control and Assurance Software Systems

Automotive manufacturers and parts suppliers can streamline business processes with an automotive quality control and assurance software system from MasterControl

One of the biggest challenges faced by automotive manufacturers and suppliers is how to balance productivity and efficiency with product quality and safety. Most automotive manufacturers comply with standards that help them focus on quality, which in turn helps increase productivity, such as ISO 9000 and TS 16949, a technical specification used in conjunction with ISO 9001:2000 which can be ensured by implementing MasterControl's automotive quality control software systems. The Big Three - General Motors, Ford, and DaimlerChrysler - require their suppliers to obtain QS-9000 registration.


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Many automotive companies and suppliers also follow the principle of Total Quality Management (TQM), an approach focusing on continuous improvement and customer satisfaction which is attained by improving automotive quality assurance software within an organization. Both TQM and ISO standards emphasize improving processes, products, and services and incorporating quality in all aspects of daily operations.

MasterControl consists of an entire suite of applications that aid automotive manufacturers in their business. MasterControl’s automotive quality assurance software is an integrated quality management suite which is designed to foster quality throughout the enterprise. The main objective is to provide management with a closed loop approach in which different processes and departments are integrated. The software facilitates s compliance with ISO quality standards and other regulatory requirements. MasterControl’s automotive quality control software automates, streamlines, and effectively manages document control, change control, training control, audits, corrective/preventive action (CAPA), customer complaints, and other forms-based quality and business processes under a single web-based platform.

MasterControl's Automotive Quality Control Software Systems

The MasterControl automotive quality control system consists of the following integrated applications:

Automotive Document Quality Control Software

Automotive manufacturers are aware of the importance of maintaining effective document control within the system. Since employees around the organization refer to the most recent documentation for instructions about standard operating procedures, it is necessary to maintain updated documentation at all times. Any kind of delay in routing, scheduling, follow-up, escalation, review, and approval of documents can cause the company heavy losses. To avoid such situations, companies can utilize a document-centric automotive quality control systems that help increase the quality unit's efficiency and effectiveness. A web-based repository is accessible to authorized users from virtually anywhere. This allows employees to conduct comprehensive searches and retrieve required documents from any location without any hassle. MasterControl Documents, the core application in the MasterControl's automotive quality control software system, integrates all quality processes such as change control, customer complaints, corrective/preventive action (CAPA), audits, etc., for a comprehensive solution.

Automotive Corrective and Preventive Action System

Automotive manufacturers may find difficulty in providing employees with a collaborative platform that links employees and processes together. Apart from this, companies also require a mechanism to identify errors and prevent anomalies from spreading in the system. MasterControl CAPA interconnects different quality subsystems and tracks incidents that can escalate into a corrective action. The solution includes a best-practice "8D" process to guide the quality team through every step of CAPA implementation, starting from identification of the problem all the way through to the actual corrective action. The main intent is to promote a transparent system that reduces repeated data entry and eliminates any chances of errors that are caused during the process of manual data entry. MasterControl makes it possible to launch a CAPA form directly from another form (e.g., nonconformance or deviation report) within the automotive quality assurance system. Since the automotive quality control software system is web-based, this presents customers, vendors, and others outside the company with an equal chance to submit customer complaint or other forms to the installed automotive quality assurance system that could lead to CAPA.

Automotive Change Control Software

The strength of any company lies in how well change is communicated and accepted within the organization. The majority of automotive manufacturers are unable to adjust business after alterations in various business processes. MasterControl Change Control streamlines the entire automotive quality assurance software system for faster turnaround which enables processes and people to better deal with changes in business. The solution incorporates priority levels and prompts risk assessment. This way changes are classified as low, medium, or high and assessed for any occurrence of any risks that may arise after change is implemented. It is a common understanding that the bigger the change, the more impact it has on the product. This is why MasterControl tracks such changes and assures they are properly documented within the system. Apart from this, management can also generate customizable reports to provide real-time status not only of change control tasks but of the entire quality system.

Automotive Training Management

As automotive companies expand their businesses, it becomes an obligatory requirement to recruit more staff. This calls out for training new employees so that they are better acquainted with the company’s processes and procedures. Instead of spending valuable capital in outsourcing trainings, it is a wise option to make use of available documentation in the system. MasterControl provides a training management solution that is integrated with the automotive quality control system to automate the assignment and monitoring of training tasks and grading of online exams within the automotive quality assurance system. The solution integrates with MasterControl Documents to enable management to train resources with the available documentation in the repository. With this integration, any change to a document or process that warrants new training will automatically invoke training tasks upon approval of the change. As training courses are automated and sequenced, so after a prerequisite course is completed, the next one is automatically launched. In order to certify that a certain group of employees has been officially trained, a group sign-off feature is available.

Automotive Nonconformance Automation Software

Nonconformity means deviation from the standard, which is a state that any automotive company wants to avoid. With companies based on multiple locations and huge number of employees, it can be a cumbersome task to identify and deal with nonconformity. MasterControl Nonconformance is a robust solution designed to automate, manage, and streamline the process for identifying, evaluating, reviewing, and handling of nonconforming materials, components, parts, and finished products in the automotive quality control software. In order to identify nonconformance, it is necessary to connect all personnel responsible for effective and timely disposition of the issue. Depending on the size of the organization, MasterControl’s automotive quality control software offers the choice of maintaining a stand-alone nonconformance process for small-scale, localized incidents, or it can be connected to the CAPA process for automatic escalation when the situation warrants it. Along the same lines, management can invoke training once tasks are approved after changes have been implemented.

Automotive Audit Management

MasterControl's automotive quality assurance audit management system automates, streamlines, and effectively manages the audit process. With the advanced tracking capability, it is now easier to schedule, plan, and complete processes. MasterControl offers best-practice forms for tracking basic audit information and audit findings. The MasterControl automotive quality assurance system automates scheduling of all recurring audit-related activities. Through the advanced analytics and reporting capabilities, management can view all the various aspects of the audit process.

Automotive Customer Complaints Software

Successful companies know the secret of prosperity lies in keeping customers happy by all means. This implies that processes should be aligned to reduce the customer complaint cycle from submission to resolution. For starters, customers demand a channel through which they can readily file complaints from any location. MasterControl's automotive quality control software is available on the internet for customers to submit complaints from anywhere. The software provides a three-step process which is incorporated in a pre-configured, multi-page form. The process starts with the processing of a customer complaint, automatically progresses to internal investigation, and culminates with a resolution of the issue. The advanced reporting capabilities increase management oversight and demonstrate appropriate controls to regulatory agencies.

Automotive Forms-Based Processes Automation

MasterControl's forms-based automotive quality control software automates routing, notification, escalation, and approval of any forms-based process for faster turnaround. The main feature of this solution is to automating data entry which altogether reduces common mistakes made during manual data entry.

Forms created in Microsoft Word, Excel, or PowerPoint can be converted or imported to HTML and maintained within MasterControl's automotive quality control software system as is, so users will see the same form and won't need new training. As per a company's discretion and requirements, the software either allows enhancement in existing forms or enables management to design forms from scratch.

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