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Featured Articles

                              April - June 2011

Dr. George Harris

Developing a Supplier Scorecard

by Dr. George Harris
DBA, CPM, CPCM, President, Calyptus Group

Organizations have attempted to measure supplier performance in a number of ways as a part of their quality management program, based on customer requests, or as part of the effort to manage supply chain risk. Supplier measurement systems have been in place since the mid 1970s with varying degrees of success, both in the product and service industries. Typically, suppliers are provided measures and targets as performance indicators, data is collected on performance and published, and the buyer works with the suppliers to evaluate shortfalls in performance and to develop corrective actions. In some rare cases, the supplier receives incentives and rewards such as being able to provide additional products or services or being designed into future products or services by the buyer. The Balanced Scorecard method has created a significant level of interest and compliance in determining how a specific organization is performing and a supplier measurement system is the underlying way to measure supply chain performance.

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Jennifer Stepniowski

Quality Inspiration: Six Quality Quotes for You to Consider

by Jennifer Stepniowski
Special Project Manager, Pro QC International

I enjoy insightful prose...I enjoy reading it, thinking about it and sharing it with others. I think memorialized words of wisdom from others not only define the originator, but they also contribute to our individualism. A few months ago, I was curious to know more about the words of wisdom that define the quality community. I reached out in the American Society for Quality's LinkedIn Group asking for personal favorites and have since enjoyed reading over 700 posts!

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Ellen Leinfuss

Seven Signs that Your Quality Program is in Trouble

by Ellen Leinfuss
SVP, Life Science, Kaplan Eduneering

Product quality problems don't happen overnight, nor are they the result of a crippled procedure or one poorly conceived policy. The problems have brewed over time, sending out signals that risks to product quality are growing.

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ASQ World Conference on Quality and Improvement
May 16-18, 2011, Pittsburgh, PA

RAPS Annual Conference and Exhibition
October 23-26, 2011, Indianapolis, IN

BARQA 3rd Annual Global Conference
November 13-16, 2011, Bristol, England

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Did you know that the Baldrige Quality Criteria can help you improve your company's quality management processes? Find out what the return on investment is for implementing the Baldrige criteria. Cargill, a $107 billion company that produces and markets food, agricultural, financial and industrial products and services, says Baldrige is a huge return on investment.
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