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Featured Articles

December 2010

Jennifer Stepniowski

Four Common Quality Misconceptions

by Jennifer Stepniowski
Special Project Manager, Pro QC International

For over a decade now, I've had the distinct pleasure of talking quality with professionals representing a myriad of industries. For the most part, people who reach me are experiencing a quality-related issue and are looking to quickly extinguish the fire and prevent recurrences. Or, they may simply want to reduce their overall risks--and costs--by incorporating a specific quality initiative.

Every situation is unique, so it's important to be as knowledgeable as possible regarding the company I'm working with and their respective industry. Whether it's a small business owner, a QA Manager, or a CEO of a large corporation, these initial conversations allow me to customize an action plan that will address the client's needs and concerns.

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Jason Clegg

Change Control: Continuous Quality Improvement in FDA and ISO Environments

by Jason Clegg
Marketing Director, MasterControl, Inc.

Globalization of the marketplace has greatly intensified competition. It has increased the pressure on manufacturers to develop innovative, high-quality products faster and at a lower cost. To stay competitive, manufacturers must be quick to meet customer demands and even quicker in adapting to changing market conditions.

The situation could not be more acute than in the FDA and ISO environments, where manufacturers must contend not only with cutthroat competition and a dynamic market, but also stringent regulatory requirements. Consider the fiercely competitive pharmaceutical industry. Only one of every 10,000 potential medicines investigated by American research- based pharmaceutical companies makes it through the rigorous FDA approval process, according to the Pharmaceutical Research and Manufacturers of America. It takes about 15 years at a cost of more than $800 million before a new medicine is approved.

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February 15 - 17, 2011, New Harbor, MD

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Did you know that according to a recent ASQ survey, companies are expressing concern that BPO (Business Process Outsourcing) providers are falling short? Many companies seek the expertise of BPOs. Business Process Outsourcers have, in many cases, shown that the BPO model can save companies significant expense. However, a recent survey conducted by ASQ shows that those company representative respondents aren't expressing the satisfaction they'd like to express in their respective BPOs.
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