ISO 13485 is an international management standard developed specifically for medical device manufacturers. It provides a harmonized model for creating and maintaining an effective quality management system (QMS) for the design and manufacture of medical devices. In 2016, ISO 13485 was revised to address suppliers and incorporate risk. ISO 13485:2016 explicitly requires device makers to apply a risk-based approach to all quality processes, including outsourced processes, as well as more structure to validation, verification and design transfer. ISO 13485:2003-certified companies have three years to transition to ISO 13485:2016.
The MasterControl quality management suite is an integrated, configurable, and easy-to-use software solution especially designed to facilitate adherence to the latest ISO 13485 standard. Here's how MasterControl can help meet key requirements and at the same time increase efficiency and keep compliance costs down:
Requires establishment of a quality management system for medical devices. A manufacturer must have quality procedures compliant to ISO 13485 that are documented, controlled, and effectively implemented and maintained.
MasterControl Documents™ helps medical device companies comply with ISO 13485 by automating routing, escalation, approval, and delivery of standard operating procedures SOPs, policies, and other documentation. MasterControl provides automatic revision control to ensure that only the current version of an SOP is available. When a user makes a change in the InfoCard (the MasterControl tool that provides basic information for every record), the user must enter a reason for the change. The system tracks these changes and makes them available through reports which ultimately helps in meeting these standards.
Requires written supplier agreements and risk-based control of outsourced products.
With MasterControl Supplier™, all supplier management statuses and quality information is automatically contained in a single, easy to access location. In addition to providing an easily maintainable AVL, MasterControl Supplier features a user-friendly interface for accessing all documentation and records related to each supplier.
MasterControl Risk™ provides employees from different departments with a simple and efficient method for participating in risk assessment and mitigation activities. MasterControl's risk management software offers electronic workflows and signatures for execution, review, and approval of risk activities and documentation. Personnel can leverage a risk-based approach in multiple processes including supplier qualification activities.
A manufacturer must ensure that its personnel have the right experience, education, training, and skills. Acceptable levels of competence must be defined. Training needs must be established and assessed. A record of competence must be maintained.
Effectiveness of training must be commensurate with risk.
MasterControl Training™ helps medical device companies comply with ISO 13485 by automating the assignment and monitoring of training tasks and grading of online exams. The software allows sequencing of training courses, so after a prerequisite is completed; the next course is automatically launched. Provides group sign-off feature for verifying training of large groups of employees.
MasterControl's risk analysis software solutions include triggers to perform a risk analysis. This enables a methodology that establishes objective risk metrics. These can then be used as thresholds for decision-making.
A manufacturer must plan how remedial processes will be used to assure conformity. It must use remedial processes to demonstrate conformance. It must establish a nonconforming products procedure; nonconformances must be corrected and documented.
MasterControl CAPA™ helps medical device manufacturers comply with 13485 by integrating the corrective and preventive action process with other quality processes. The software provides best-practice "8D" process that guides the quality team through every step of CAPA. A CAPA form can be launched directly from another form (i.e., a nonconformance report). Automatically enters relevant data into a CAPA form, reducing data entry and eliminating errors from manual transfer of information. Provides customizable reporting capabilities to help managers monitor entire quality management life cycle.
A manufacturer must plan and perform regular internal audits.
MasterControl Audit™ helps medical device manufactures comply with ISO 13485 by automating, streamlining, and effectively managing the audit process. The audit software provides advanced tracking capability, from scheduling and planning to execution and completion. Offers best practice forms for tracking basic audit information and audit findings. Automates scheduling of all recurring audit-related activities and provides analytics and reporting capability for Increased Management Visibility.
A manufacturer must create a procedure to gather feedback from customers and a feedback system to monitor emerging problems.
MasterControl Customer Complaints™ helps medical device manufacturers comply by streamlining the complaint-handling process and reduces the lifecycle from submission to resolution. A simple, three-step process is incorporated in a pre-configured, multi-page form that starts with processing of a complaint, moving to internal investigation, and culminating with issue resolution.
The organization shall document procedures for timely complaint handling in accordance with applicable regulatory requirements.
MasterControl Nonconformance™ is a robust solution designed to help medical device manufacturers comply with ISO 13485 by automating, managing, and streamlining the process for identifying, evaluating, reviewing, and handling of nonconforming materials, components, parts, and finished products. The solution's best-practice form and five-step process connect all responsible personnel for effective and timely disposition of a nonconformance.
For additional details about the Document Control Software Systems from MasterControl, please feel free to contact a MasterControl representative.