Contact Us

An Appetizing Selection of Specialized Tools for Quality Professionals

There's a sweet new way to manage the multiple responsibilities quality professionals are required to handle. MasterControl All Access™ equips professionals with more than 30 specialized tools that can be used on an as-needed basis. What could be more appealing than getting the cutting-edge software solutions you crave precisely when you need them?

All Access was designed for professionals who:

  • Need integrated, specialized solutions that address a wide range of quality challenges;

  • Have difficulty convincing management to invest in expert tools that would save your company time, money, and resources;

  • Find that it's not cost effective to invest in general purpose tools that you only use once in a while;

  • Are looking for a complete quality management system (QMS) that handles every aspect of your job.
Download Free Resources
Product Data Sheet: MasterControl All Access Product Summary

What is All Access?

MasterControl All Access is a comprehensive offering designed to work as a single solution, rather than a combination of components from multiple vendors. MasterControl recognizes that different companies have unique requirements. It ensures that MasterControl customers have the exact software solutions they need, when they need them. Plus, companies that purchase All Access spend less than if they had to individually purchase all the products they need from separate vendors.

All Access gives users:

  • Instant access to more than 30 MasterControl quality management software solutions

  • The right tool for the right job at the time you need it most

  • Flexibility to use additional new tools as your company's needs grow

  • Potential to expand to optional integrated MasterControl products

  • Services and support options

What Can MasterControl All Access Give You?

MasterControl All Access puts the ultimate set of professional tools at your fingertips. Full of tantalizing solutions for today's challenges and ready to handle those that pop up in the future, All Access provides the software tools you need as your business grows and adapts to market changes.

All Access allows life science companies to automate and efficiently manage quality processes such as:

  • Audits
  • Bill of Materials (BOM)
  • Corrective and Preventive Actions (CAPAs)
  • Change Control
  • Complaints
  • Deviations
  • Document Control and Document Management
  • Training and Exams
  • Nonconformance
  • Out of Specification (OOS)
  • Project Management
  • Risk Analysis and Management
  • Supplier Management
  • Supplier Deviation
  • Variance

And much more...

Additional Products from MasterControl

Other optional MasterControl solutions can be added onto any All Access purchase. These additional MasterControl offerings are tailored for specific companies. For example, there are lines of products uniquely designed for:

  • Larger enterprises that need solutions for multiple groups or sites. MasterControl provides multiple products to help enterprises efficiently implement a multi-site solution, segment the business into multiple units, optimize performance across the company's network, etc.

  • Companies that wish to connect MasterControl to other enterprise applications. For example, MasterControl supports connectors to a variety of PDM solutions in use by medical device companies and manufacturers of all types. Similarly, MasterControl provides connectors to submission-generating tools employed by pharmaceutical companies. Additionally, MasterControl has connectors to general purpose tools, such as SharePoint, scanning solutions, etc. And finally, MasterControl enables integrations with other enterprise applications, such as ERP, CRM, MES and other systems through a robust API and other integration options.

For more information about additional products that complement All Access, contact your Regional Account Executive or call (800.825.9117) or e-mail ( a MasterControl specialist.

Additional Products from MasterControl:

Data Migration Services

For companies using MasterControl's client/server system who now want to upgrade to the MasterControl web-based platform, the Professional Services team coordinates the entire migration effort. This helps maximize the benefits of new technology while minimizing disruptions to your day-to-day operations.

When employing MasterControl's Data Migration Services, all migrations are implemented using our proven project methodology. This methodology utilizes a full test migration at our facility prior to the live data migration at your site. This ensures that any data integrity issues are identified and corrected prior to the final migration of your critical data. Following a successful test at our facility, the consultant assigned to your project will repeat this comprehensive migration test plan when onsite.

Educational Services

MasterControl Inc. provides a variety of educational resources to help you gain a complete understanding of the MasterControl software suite, with the ultimate goal of improving your organization's productivity and efficiency.

Whether your needs focus on enabling a new system or building a stronger understanding of a current system, MasterControl is ready to help you meet your goals. Our Education Services Department offers a variety of instructional materials and courses designed to teach both users and administrators how to get the most from MasterControl's products.

Process Consulting and Implementation

Companies with outdated business processes can find themselves tied up in bureaucratic knots. MasterControl's experts analyze your business processes, suggest new ways to manage them, and lead the way to automated systems that put you back in control and most importantly save you time and money. Our experts meet with your staff—typically employees in IT, quality, regulatory compliance, manufacturing and finance—to review your business flows and design better ways to accomplish organizational goals.

Integration Services

In addition to using MasterControl software to automate internal processes, companies frequently deploy a variety of other third-party software applications as well. Examples may include enterprise resource planning (ERP), customer resource management (CRM), clinical trial management system (CTMS), manufacturing execution systems (MES), and product data management (PDM) applications. You'll be happy to know that MasterControl integrates nicely with many major software applications typically used by our customers. In some cases there are many connection points between MasterControl's system functionality and the functionality of other applications. When properly configured, these connection points can vastly improve the overall performance and automation of your entire company. The MasterControl Connections Toolkit™ enables companies to bridge that functionality by integrating MasterControl products with third party systems.

Project Management Services

MasterControl offers Project Management Services to help alleviate the challenges of project management and ensure successful implementation of your new software. Through this service, MasterControl will provide the continuity and quality that you need throughout the deployment process. An experienced MasterControl project manager will provide management expertise, serve as a project champion, coordinate activities, and communicate critical milestones. This provides a single-point of accountability and communication for the entire project.

Technical Support Services

Even the most proficient users of MasterControl occasionally have questions about its specific features, functions or benefits. Technical support is the service provided by MasterControl to answer questions and provide solutions to customers using the software. MasterControl maintains several levels of support, ranging from online self-help via the customer website to one-on-one, in-person assistance. Our goal is to provide 100% customer satisfaction. The technical support program includes the Self-Service Web Portal, Maintenance Support Service, IT Training, MasterControl Installation and Custom Support Options. MasterControl products are supported according to several time-based phases: Mainstream Support, Extended Support and Ongoing Support.

Validation Services and Solutions

Our team of highly skilled experts has a wide range of industry backgrounds and collective experience performing software validation. Whether you are looking for a completely outsourced model, formal training, or just a little advice to assist your internal efforts, our team of seasoned professionals will help you meet today's regulatory requirements and complete your systems process compliance.

Due to constraints in resources, deadlines, or internal priorities, many MasterControl customers request an outsourced model to help with their validation requirements. MasterControl stands ready to assist with this effort at all levels including project assessment and planning, project management, executing protocols, systems audits, conducting third-party reviews, and more. And since we communicate with you frequently throughout the entire validation process you can rest assured that problems are being addressed and that the entire project is moving forward as efficiently as possible.

Configuration Services

MasterControl's Upgrade Configuration Services will assist current MasterControl customers by providing the necessary knowledge and skills to quickly update, configure, train and plan the required validation and project activities needed to implement the newly upgraded features of the MasterControl system.