Company Overview

Corporate Overview

MasterControl is a global organization with offices in North America, United Kingdom, and Asia. MasterControl software solutions enable over 550 companies around the world to accelerate their time to market, while reducing overall costs and increasing internal efficiency. MasterControl solutions are easy to use, easy to deploy, easy to validate, and easy to maintain. They incorporate industry best practices for automating and connecting every stage of the product development cycle, while facilitating regulatory compliance. By combining an integrated platform with a continuum of risk-based software validation products and services, MasterControl drives down the total cost of ownership and enables customers to extend their investment company-wide.

MasterControl solutions include quality management, document management, product lifecycle management, clinical management, audit management, training management, document control, bill of materials, supplier management, submissions management, and more. Supported by a comprehensive array of services based on industry best practices, MasterControl provides our customers with a complete information management solution across the entire enterprise.
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Our Beginnings

MasterControl was founded around the time manufacturers were fully embracing the "quality management standards" movement as a response to competition from Japanese and other foreign manufacturers. Originally called Document Control Systems (DCS), the company's name stemmed from its niche software that catered to manufacturers conforming to ISO 9000 series (first published in 1987). The DCS software solution — called MasterControl™ — automated document control and other quality processes essential in attaining and maintaining ISO certification.


In 1997, the Food and Drug Administration issued 21 CFR Part 11, which allowed FDA-regulated companies to use electronic record-keeping systems to meet predicate rules, such as 21 CFR Parts 820, 210-211, and 606. With its experience automating document control processes for companies in the ISO environment, DCS saw Part 11 as an opportunity to expand to the FDA sector. DCS pioneered the development of software designed to help FDA-regulated companies automate their paper-based quality management systems and comply with Part 11's requirements pertaining to electronic records and signatures.

Within a decade, the focus of the company's products and services grew beyond automation of document control processes. In May 2005, DCS became MasterControl Inc., aligning the company name with its popular brand to better reflect its tremendous growth.

In July, 2007, MasterControl Inc. acquired AMG IT Systems Ltd., a privately held European company whose “QAAD” product is the front runner in the regulated quality assurance software industry. QAAD, now known as MasterControl QAAD™, has greatly enhanced MasterControl’s product offerings, and provided MasterControl with an experienced international team to offer better support and services for its European and North American clients.

Beyond Software

"At MasterControl, we are passionate about the potential of software as a tool to solve critical business problems. However, we understand that our success lies far beyond delivering great software. We are successful when our customers' projects are successful," said Jon Beckstrand, CEO of MasterControl. "Delivering consistent customer success takes an exceptional team. Our purpose is to build an exceptional team to ensure our customers' success. That is beyond software!"





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