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Corrective Action and Preventive Action (CAPA) is a requirement that both the FDA and ISO regard as critical to the quality and safety of products. A Corrective Action Form (CAPA Form), especially if it is automated, can help companies investigate and correct quality issues to prevent recurrence.
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Electronic CAPA forms are just one of the valuable offerings available as part of the MasterControl suite's configurable applications. MasterControl CAPA helps regulated companies efficiently manage the entire corrective action process. MasterControl CAPA is an online system for storing and resolving quality issues and complaints that are generated from various sources. Since a company's business can be intricate, the remedies that help in fix the issues must be equally elaborate. This calls for thorough documentation of each stage of a CAPA, which is why it is important for users to have the ability to collaborate on the best possible solutions for resolving issues. MasterControl CAPA forms automate tasks such as routing, notification, follow-up, escalation, and approval with a simplified, integrated approach.
The Corrective Action Preventive Action Form follows best practice guidelines and can be customized to fit the unique needs of each company and each industry. This form increases efficiency by only showing the user the information / tasks they need to provide / complete. A CAPA form can be initiated through different sources such as customer complaints, staff observation, internal quality audits, management review, service request, etc. The main objective of raising a CAPA is to resolve an issue, which is why it is important to properly document as a quality event. Managers can use MasterControl's CAPA forms for recording CAPAs so that all relevant information is properly entered for issue resolution. Forms used in paper-based or hybrid CAPA systems may allow users to enter issues but it is likely that with repeated data entry some of the relevant information may fall through cracks or be subject to human error. To avoid such complications, MasterControl CAPA forms provide seamless, automated data entry, which allows all the information pertaining to an issue to be stored without any data slippage or data repetition.
MasterControl corrective action forms allow the version of documents in the system to be controlled so that only the latest version of any CAPA document is available to authorized users. Added benefits to users include rapid document search and retrieval, along with a feature that allows CAPA documentation to be prepared offline and then synced with the online content as soon as the user logs onto the portal.
CAPA forms are usually distributed into two sections: corrective and preventive actions. MasterControl's corrective action form allows management to observe the issue, analyze the possible risks associated with the problem, and formulate a remedial action for resolving the issue. The advanced analytics built into the software help in observing the data and deducing the risks that are a potential threat to the company's business. On basis of the analysis, higher-level management can better decide on possible solutions for resolving the issue.
MasterControl corrective action and preventive action forms help management alter existing procedural methods to eliminate the occurrence of errors. This is an important step in elaborating the steps that must be taken to change standard operating procedures in order to eliminate recurring issues. MasterControl CAPA forms provide preventive actions that can be published at the enterprise level so that users have the assurance that they are only working with the latest set of procedures.
Therefore, MasterControl CAPA forms provide the mechanism for resolving and preventing issues that are raised from various sources so that the company's business can avoid risk and maintain compliance.
For more information about MasterControl's CAPA forms, corrective action plans, and other CAPA resources, please feel free to contact a MasterControl representative.