Entries for month: January 2011

Building an Exceptional Team

January 31, 2011 · 1 Comment

In talking with our customers, I often find myself mentioning that building a team of exceptional people is my most significant and challenging responsibility as the leader of MasterControl.   As with most technology companies, most of our cost is related to our team.   Put another way, we invest most of the money our customers pay to us in a team that will provide them with the products and services they need to be successful.  If we invest the fees our customers pay to us in exceptional people, our customers will experience a positive return on their investment, if we don’t have an exceptional team, we hurt our customer’s chances for success.  This is why having a team of Exceptional People is our most important Core Value.  

 

1 CommentTags: Customer Service