MasterControl Earns ISO 9001:2015 Certification


MasterControl completed its certification audit on Nov. 12, 2015, just one week after individual ISO assessors began performing audits based on the revised standard published on Sept. 23, 2015.

MasterControl reiterated its commitment to continued innovation and leadership in the field of quality and compliance software when it attained the milestone as one of the first companies in the world to successfully complete a certification audit to ISO 9001:2015 standard.

“All companies certified to ISO 9001:2008 have three years to transition to the new standard due to the complexity of the new requirements,” said Lillian Erickson, MasterControl’s global quality manager for the U.S., U.K., and Japan. “We are pleased to tell our customers that MasterControl continues to lead the industry in compliance and innovation.”

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What is ISO 9001:2015?

ISO 9001:2015 is the latest revision of the world’s most widely applied international standard on quality management systems. Companies worldwide adhere to the standard to demonstrate to their customers that their products and services maintain the highest quality.

“This standard focuses largely on risk management. MasterControl has always believed that quality should be an accelerator of business, and as such, resources should be applied where risk necessitates them,” said Erickson.

QMS Processes in Compliance

MasterControl’s processes have been designed to be risk-focused and compliant. Its core QMS procedures also focus on customer and stakeholder requirements. The following core QMS processes were among those which were reviewed in-depth:

  • Change Control
  • Corrective Actions and Deviation Management
  • Customer Feedback and Complaints
  • Document Control and Record Management
  • Internal Communication
  • Product Development
  • Testing
  • Validation
  • Servicing and Support
  • Risk Management
  • Supplier Management
  • Training Management

Maintaining ISO 9001:2015 Certification

MasterControl’s U.K. office was first to earn ISO 9001 certification in August 2012. A comprehensive audit was conducted for four days in MasterControl’s Salt Lake City headquarters and for one day in its office in Basingstoke, England, during the week of Nov. 9-12, 2015.

ISOQAR Certification

To maintain ISO 9001:2015 certification, MasterControl will undergo a surveillance audit every year, and a re-certification audit every three years. The company plans to include its Japan office in the assessment process in the future.

Alcumus ISOQAR, based in Manchester, England, conducted the audit and will be awarding certification to MasterControl.



Find More Information on ISO 9001 Standards

To learn more about MasterControl's quality standards like ISO 9001 standards and product lifecycle management software solutions, please feel free to contact a MasterControl representative. Why not make compliance with ISO 9001 an automated habit?